Business Analyst – GTNE (Travel Reservation & Settlement System) Operations Support

Cinter Technology Services; United States; On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

401K

Insurance

Job summary

Korean IT Consulting Company is seeking a Business Analyst to provide onsite operations support for the Travel Reservation & Settlement System in Plano, TX. This 1-year contract role requires English and Korean bilinguals and offers 401K and insurance benefits.

You will analyze requirements, document processes, train users, and work with HR/GA, travel, and enterprise workflows to improve system performance and user satisfaction.

Qualifications

• Bachelor’s degree in CS, IS, business, HR/GA, or related field.
• Minimum 4 years IT/support or GA/Accounting operations experience.
• Korean and English bilingual proficiency required.
• Experience supporting web-based enterprise applications and end users.
• Strong understanding of business process analysis and operational support.
• Experience troubleshooting system issues and performing root-cause analysis.

Responsibilities

• Serve as a Business Analyst and primary support contact for troubleshooting and resolving issues related to the web-based Travel Reservation and Settlement System.
• Analyze end-user requirements, provide system guidance, training, and documentation, and ensure effective user support.
• Build and maintain relationships with business users while delivering high-quality operational support.
• Understand HR, GA, travel, and related operational policies and workflows connected to enterprise systems.
• Investigate system issues, identify root causes, and ensure timely resolution of user concerns.
• Coordinate with corporate HQ and cross-functional stakeholders to manage travel system processes.

Skills

Bilingual Korean/English

IT support

Business analysis

Stakeholder communication

Root cause analysis

Documentation

Training materials creation

Education

Bachelor’s degree in Computer Science / Information Systems / Business / HR/GA

Tools

MS Office

Excel

Job description

Job Details

Job Title: Business Analyst – GTNE (Travel Reservation & Settlement System) Operations Support
Client: Korean IT Consulting Company
Working Location: Plano, TX
Working Style: Onsite
Employment Type: 1 year Contract/W2
Salary: $55K-$58K annually (DOE)
Benefit: 401K and Insurance
Visa Support: Not provided
Working Hours: Standard Business hours (CST)
Language: Korean & English Bilingual Required

Key Responsibilities

• Serve as a Business Analyst and primary support contact for troubleshooting and resolving issues related to the web-based Travel Reservation and Settlement System.


• Analyze end-user requirements, provide system guidance, training, and documentation, and ensure effective user support.


• Build and maintain strong relationships with business users while delivering high-quality operational support.


• Understand HR, General Affairs (GA), travel, and related operational policies and workflows connected to enterprise systems.


• Investigate system issues, identify root causes, recommend solutions, and ensure timely resolution of user concerns.


• Coordinate with corporate headquarters and cross-functional stakeholders to implement, manage, and optimize travel system processes.


• Gather and analyze business requirements and configure processes to meet organizational objectives.


• Create and maintain operation manuals, training materials, knowledge-base articles, and solution documentation.


• Identify recurring issues and drive process improvements to enhance user experience and system efficiency.


• Monitor issue status, track operational performance, and provide regular reports to stakeholders and management.


• Collaborate across departments and engagement teams to ensure all aspects of support requests are addressed.


• Provide timely communication and updates during system incidents and operational escalations.

The Right Candidate Will Possess

• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues.


• Excellent interpersonal and customer-facing communication skills.


• Ability to work effectively within matrix organizations and collaborate across multiple teams.


• Strong organizational skills and the ability to manage multiple priorities simultaneously.


• Ability to understand business needs and translate them into system solutions and process improvements.


• Experience working in high-pressure environments while maintaining professionalism and sound judgement.


• A proactive mindset with a continuous improvement focus.


• Strong documentation, training, and knowledge-sharing capabilities.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Systems, Business, HR/GA, or a related discipline.


• Minimum 4 years of experience in IT support, business systems support, or GA/Accounting operations support.


• Korean and English bilingual proficiency required.


• Experience supporting web-based enterprise applications and end users.


• Strong understanding of business process analysis and operational support functions.


• Experience troubleshooting system issues and performing root cause analysis.


• Ability to gather user requirements and provide effective business solutions.


• Experience creating process documentation, training materials, and operational procedures.


• Strong Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook.


• Excellent verbal and written communication skills.


• Experience working in cross-functional and matrix business environments.

Preferred Qualifications

• Experience supporting Travel Management, Travel Reservation, Expense Management, HRIS, ERP, or Accounting-related systems.


• Knowledge of corporate travel operations, settlement processes, and business workflows.


• Experience working with global teams and corporate headquarters.


• Background in process optimization and operational excellence initiatives.


• Experience within large enterprise, technology, or multinational organizations.