Business Analyst (Remote - US)

ICF International; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

ICF International is seeking a motivated Business Analyst to join our team. The role supports remote work across the United States, with a preference for Puerto Rico-based candidates and occasional travel to PR offices and client sites (up to 15%).

The BA will collect requirements, analyze processes, and deliver data-driven solutions in collaboration with IT and business units. Strong communication in English and Spanish is essential, along with experience in data analysis and reporting tools.

Qualifications

• Bachelor's degree or 4 years of relevant experience.
• U.S. Citizenship or Permanent Residency per federal contract requirements.
• 2+ years in a business analyst role or related field.
• 2+ years of data analysis and business process improvement techniques.
• Excellent written and verbal English and Spanish communication.
• Proficient with Excel, PowerPoint and data/reporting tools.
• Willing to travel up to 15% and relocate to PR if needed.

Responsibilities

• Engage with stakeholders to gather requirements and translate into specifications.
• Identify process inefficiencies and propose improvements.
• Analyze data to provide actionable insights and reports.
• Collaborate with IT and development teams to reflect requirements in systems.
• Support project planning, scheduling, and milestones.
• Coordinate with government partners and stakeholders.
• Create documentation including business cases, use cases, and workflows.
• Assist in user acceptance testing and post-implementation support.
• Stay current with industry trends and best practices.

Skills

Bilingual English/Spanish comms

Analytical & problem solving

Cross-functional teamwork

Education

Bachelor's degree or 4 years experience in lieu

Tools

Microsoft Excel

PowerPoint

SQL

Data reporting tools

Job description

ICF is looking for a highly motivated and skilled Business Analyst to join our team.

*While we strongly prefer this candidate resides in Puerto Rico, we are open to supporting 100% remote work anywhere within the U.S. We will not provide relocation to Puerto Rico for this role.

Join our growing team and build innovative tools and services that address complex issues at the intersection of geospatial data, analytics, and infrastructure. Working at ICF means applying a passion for meaningful work with intellectual rigor across a range of domains. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

The Business Analyst will work closely with stakeholders across the organization to analyze business processes, identify areas for improvement, and develop solutions that enhance efficiency and productivity. This role involves conducting thorough research, gathering data, and working alongside both technical teams and business units to ensure seamless integration of proposed solutions. The ideal candidate should be detail-oriented, analytical, and possess strong communication skills.

This position may be performed remotely from anywhere within the United States. Candidates residing in Puerto Rico are strongly preferred due to periodic in-person meetings at ICF's Guaynabo office and client locations. Candidates located outside Puerto Rico must be willing and able to travel to Puerto Rico as needed (up to 15%). Relocation assistance is not available.

Key Responsibilities

• Requirements Gathering: Engage with business stakeholders to understand their needs, gather and document requirements, and translate them into functional specifications.
• Process Improvement: Identify inefficiencies in current processes and workflows and propose improvements to enhance operational efficiency.
• Data Analysis: Analyze business data to provide actionable insights, trends, and reports to inform decision-making.
• Collaboration with IT and Development Teams: Work with technical teams to ensure that business requirements are accurately reflected in system enhancements or solutions.
• Project Management Support: Assist project managers in planning, scheduling, and overseeing project timelines and deliverables.
• Stakeholder Communication: Support coordination between government partners and stakeholders, helping ensure program activities are aligned with requirements and priorities.
• Documentation: Create detailed documentation including business cases, use cases, and workflow diagrams.
• Testing and Validation: Assist in user acceptance testing to ensure solutions meet the defined requirements and provide ongoing support during the implementation phase.
• Continuous Improvement: Stay up to date with industry trends and methodologies and recommend best practices to improve organizational processes.

Required Qualifications

• Bachelor's degree (or 4 years of relevant experience in lieu of a degree).
• Must be a US Citizen or Permanent Resident per federal contract requirements
• 2+ years of experience in a business analyst role or related field.
• 2+ years of experience with data analysis and business process improvement techniques.
• Excellent written and verbal communication skills in both English and Spanish.
• Excellent communication and interpersonal skills with colleagues and clients.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a cross-functional team environment.
• Proficiency with Microsoft Excel, PowerPoint, and common data/reporting tools.
• Demonstrated ability to manage competing priorities in a fast-paced environment.
• Remote position, located in Puerto Rico, or willing to relocate to Puerto Rico, and able to travel up to 15% to visit clients, stakeholders and essential meetings at ICF's office in Guaynabo, Puerto Rico.

Preferred Qualifications

• 2+ years of experience in business analysis tools (e.g., Microsoft Excel, SQL, or similar).
• Knowledge of project management methodologies (Agile, PMBOK, etc.).
• Experience preparing reports, dashboards, or performance tracking tools.
• Familiarity with geospatial, environmental, or housing-related programs.

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched