Business Analyst (Remote - Puerto Rico)

ICF Olson; Puerto Rico; Hybrid; USD 61,000 - 104,000; Full time

Job summary

ICF is seeking a highly motivated Business Analyst to join our team in Puerto Rico. The role requires commuting to the Guaynabo office and travel across the island for client meetings and project support. This remote position is based in Puerto Rico with up to 15% travel.

The Business Analyst will work with stakeholders to analyze processes, gather data, and develop solutions that improve efficiency. A bachelor's degree or 4 years of relevant experience, plus bilingual English/Spanish, are

Qualifications

• Bachelor’s degree (or 4 years of relevant experience in lieu of a degree).
• Must be a US Citizen or Permanent Resident per federal contract requirements.
• 2+ years of experience in a business analyst role or related field.
• 2+ years of experience with data analysis and business process improvement techniques.
• Excellent written and verbal communication skills in both English and Spanish.
• Excellent communication and interpersonal skills with colleagues and clients.
• Strong analytical and problem-solving skills.
• Ability to travel up to 15% in Puerto Rico as requested.

Responsibilities

• Gather and document requirements from stakeholders and translate them into functional specifications.
• Identify inefficiencies in current processes and propose improvements to enhance operational efficiency.
• Analyze business data to provide actionable insights, trends, and reports.
• Collaborate with IT and development teams to ensure requirements are reflected in system enhancements.
• Assist project managers in planning, scheduling, and overseeing timelines and deliverables.
• Support coordination between government partners and stakeholders to align activities with requirements.
• Create detailed documentation including business cases, use cases, and workflow diagrams.
• Assist in user acceptance testing to ensure solutions meet requirements and provide ongoing support.
• Stay up to date with industry trends and best practices to improve processes.

Skills

Data analysis

Business process improvement

Requirements gathering

Bilingual communication

Cross-functional collaboration

Education

Bachelor's degree or 4 years of relevant experience

Tools

Microsoft Excel

PowerPoint

SQL

Job description

ICF is looking for a highly motivated and skilled Business Analyst to join our team. Must be able to commute to our ICF office in Guaynabo and travel across the island to meet with clients and stakeholders as needed for project support. This position is based in Puerto Rico and does not include relocation assistance. Join our growing team and build innovative tools and services that address complex issues at the intersection of geospatial data, analytics, and infrastructure. Working at ICF means applying a passion for meaningful work with intellectual rigor across a range of domains. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

The Business Analyst will work closely with stakeholders across the organization to analyze business processes, identify areas for improvement, and develop solutions that enhance efficiency and productivity. This role involves conducting thorough research, gathering data, and working alongside both technical teams and business units to ensure seamless integration of proposed solutions. The ideal candidate should be detail-oriented, analytical, and possess strong communication skills. This is a remote position based in Puerto Rico that will require travel (up to 15%) to the Guaynabo office for essential meetings, team collaboration, and specific project needs. There will also be periodic in-person meetings at client locations across the island. Relocation assistance is not available.

Key Responsibilities

• Requirements Gathering: Engage with business stakeholders to understand their needs, gather and document requirements, and translate them into functional specifications.
• Process Improvement: Identify inefficiencies in current processes and workflows and propose improvements to enhance operational efficiency.
• Data Analysis: Analyze business data to provide actionable insights, trends, and reports to inform decision-making.
• Collaboration with IT and Development Teams: Work with technical teams to ensure that business requirements are accurately reflected in system enhancements or solutions.
• Project Management Support: Assist project managers in planning, scheduling, and overseeing project timelines and deliverables.
• Stakeholder Communication: Support coordination between government partners and stakeholders, helping ensure program activities are aligned with requirements and priorities.
• Documentation: Create detailed documentation including business cases, use cases, and workflow diagrams.
• Testing and Validation: Assist in user acceptance testing to ensure solutions meet the defined requirements and provide ongoing support during the implementation phase.
• Continuous Improvement: Stay up to date with industry trends and methodologies and recommend best practices to improve organizational processes.

Required Qualifications

• Bachelor’s degree (or 4 years of relevant experience in lieu of a degree).
• Must be a US Citizen or Permanent Resident per federal contract requirements.
• 2+ years of experience in a business analyst role or related field.
• 2+ years of experience with data analysis and business process improvement techniques.
• Excellent written and verbal communication skills in both English and Spanish.
• Excellent communication and interpersonal skills with colleagues and clients.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a cross-functional team environment.
• Proficiency with Microsoft Excel, PowerPoint, and common data/reporting tools.
• Demonstrated ability to manage competing priorities in a fast-paced environment.
• Ability to travel up to 15% in Puerto Rico as requested.

Preferred Qualifications

• 2+ years of experience in business analysis tools (e.g., Microsoft Excel, SQL, or similar).
• Knowledge of project management methodologies (Agile, PMBOK, etc.).
• Experience preparing reports, dashboards, or performance tracking tools.
• Familiarity with geospatial, environmental, or housing-related programs.

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.

Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [e-mail] for assistance.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive.

We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

For more information, please read ourEEO policy. We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $60,940.00 - $103,598.00 Puerto Rico Remote Office (PR99)

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About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting‑edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.