Business Analyst (Remote - US)

ICF Olson; United States; Remote; USD 67,000 - 115,000; Full time

Job summary

ICF is seeking a highly motivated Business Analyst to analyze business processes and work with stakeholders to implement solutions. The role supports a remote work model across the United States, with a Puerto Rico preference and up to 15% travel to client sites.

The ideal candidate will gather requirements, analyze data, document workflows, and collaborate with IT and business teams to deliver measurable improvements in efficiency and effectiveness.

Qualifications

• Bachelor’s degree or 4 years of relevant experience.
• US Citizenship or Permanent Resident per federal contract requirements.
• 2+ years of experience in a business analyst role or related field.
• Excellent written and verbal communication skills in English and Spanish.
• Proficiency with Microsoft Excel, PowerPoint, and common data/reporting tools.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Requirements Gathering: understand needs, document requirements, translate to functional specs.
• Process Improvement: identify inefficiencies and propose improvements.
• Data Analysis: analyze data for actionable insights and reports.
• Collaboration with IT and Development Teams: ensure requirements reflected in system enhancements.
• Project Management Support: assist planning, scheduling, and timelines.
• Stakeholder Communication: coordinate with partners and stakeholders.
• Documentation: create business cases, use cases, workflow diagrams.
• Testing and Validation: assist in user acceptance testing.
• Continuous Improvement: stay updated on trends and best practices.

Skills

Business analysis

Data analysis

Communication

Cross-functional teamwork

Problem-solving

Excel

PowerPoint

SQL

Education

Bachelor’s degree

4 years of relevant experience in lieu of a degree

Tools

Excel

PowerPoint

Reporting tools

Job description

ICF is looking for a highly motivated and skilled Business Analyst to join our team. *While we strongly prefer this candidate resides in Puerto Rico, we are open to supporting 100% remote work anywhere within the U.S. We will not provide relocation to Puerto Rico for this role.* Join our growing team and build innovative tools and services that address complex issues at the intersection of geospatial data, analytics, and infrastructure. Working at ICF means applying a passion for meaningful work with intellectual rigor across a range of domains. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. The Business Analyst will work closely with stakeholders across the organization to analyze business processes, identify areas for improvement, and develop solutions that enhance efficiency and productivity. This role involves conducting thorough research, gathering data, and working alongside both technical teams and business units to ensure seamless integration of proposed solutions. The ideal candidate should be detail-oriented, analytical, and possess strong communication skills. This position may be performed remotely from anywhere within the United States. Candidates residing in Puerto Rico are strongly preferred due to periodic in-person meetings at ICF’s Guaynabo office and client locations. Candidates located outside Puerto Rico must be willing and able to travel to Puerto Rico as needed (up to 15%). Relocation assistance is not available.

Key Responsibilities

• Requirements Gathering: Engage with business stakeholders to understand their needs, gather and document requirements, and translate them into functional specifications.
• Process Improvement: Identify inefficiencies in current processes and workflows and propose improvements to enhance operational efficiency.
• Data Analysis: Analyze business data to provide actionable insights, trends, and reports to inform decision-making.
• Collaboration with IT and Development Teams: Work with technical teams to ensure that business requirements are accurately reflected in system enhancements or solutions.
• Project Management Support: Assist project managers in planning, scheduling, and overseeing project timelines and deliverables.
• Stakeholder Communication: Support coordination between government partners and stakeholders, helping ensure program activities are aligned with requirements and priorities.
• Documentation: Create detailed documentation including business cases, use cases, and workflow diagrams.
• Testing and Validation: Assist in user acceptance testing to ensure solutions meet the defined requirements and provide ongoing support during the implementation phase.
• Continuous Improvement: Stay up to date with industry trends and methodologies and recommend best practices to improve organizational processes.

Required Qualifications

• Bachelor’s degree (or 4 years of relevant experience in lieu of a degree).
• Must be a US Citizen or Permanent Resident per federal contract requirements.
• 2+ years of experience in a business analyst role or related field.
• 2+ years of experience with data analysis and business process improvement techniques.
• Excellent written and verbal communication skills in both English and Spanish.
• Excellent communication and interpersonal skills with colleagues and clients.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a cross-functional team environment.
• Proficiency with Microsoft Excel, PowerPoint, and common data/reporting tools.
• Demonstrated ability to manage competing priorities in a fast-paced environment.
• Remote position, located in Puerto Rico, or willing to relocate to Puerto Rico, and able to travel up to 15% to visit clients, stakeholders and essential meetings at ICF’s office in Guaynabo, Puerto Rico.

Preferred Qualifications

• 2+ years of experience in business analysis tools (e.g., Microsoft Excel, SQL, or similar).
• Knowledge of project management methodologies (Agile, PMBOK, etc.).
• Experience preparing reports, dashboards, or performance tracking tools.
• Familiarity with geospatial, environmental, or housing-related programs.

This job is a Section 3 eligible job opportunity.

We encourage applications from individuals that are low income and/or living in Public Housing.

We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00 Nationwide Remote Office (US99)

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About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.