Business Analyst — Process Improvement & Data Insights

Socket.dev; Knoxville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

Socket.dev is seeking a skilled Business Analyst to streamline processes and drive digital solutions within the Stowers Service and Product Support Department. You will translate business requirements into technical specs, collaborate across departments, and leverage data to improve service efficiency and customer satisfaction.

Your role includes analyzing data, documenting requirements, and coordinating with IT and vendors to ensure successful delivery, training end users, and maintaining

Qualifications

• Bachelor’s degree or related work experience.
• 5+ years of experience in business analysis, process improvement, or project management.
• Experience with data visualization tools preferred.

Responsibilities

• Analyze current departmental processes and identify areas for improvement.
• Collaborate with stakeholders to document requirements for new solutions.
• Analyze data to provide actionable insights and identify trends.
• Evaluate existing IT infrastructure and recommend system enhancements.
• Act as liaison between business teams, IT, and external vendors.
• Maintain departmental solutions and training documentation.
• Develop, implement, and manage project plans as required.
• Align with stakeholders on roadmaps and priorities.
• Facilitate training and support for end users on new systems and processes.
• Unit test new reports and applications to ensure requirements are met.

Skills

Analytical skills

Collaboration

Communication

Project management

Software knowledge

Business process analysis

Organizational skills

Education

Bachelor’s degree or related work experience

5+ years experience in business analysis or PM

Tools

Power BI

Automation tools

T-SQL

Azure DevOps

Job description

Socket.dev is seeking a skilled Business Analyst to streamline processes and drive digital solutions within the Stowers Service and Product Support Department. You will translate business requirements into technical specs, collaborate across departments, and leverage data to improve service efficiency and customer satisfaction.

Your role includes analyzing data, documenting requirements, and coordinating with IT and vendors to ensure successful delivery, training end users, and maintaining