Business Analyst - Polarion

Lancesoft; Boston (MA); A distancia; USD 90.000 - 110.000; Jornada completa

Descripción de la vacante

Lancesoft in the United States is seeking a Business Systems Administrator to support and coordinate ALM tooling, data migration, configuration changes, and general management of ALM systems within R&D. The role focuses on ensuring efficient and compliant use of ALM tools to enhance product development.

The position requires strong knowledge of Polarion ALM, system administration, and integration of external tools, with collaboration across cross-functional teams to meet design controls and

Formación

• BS in Engineering or technical discipline.
• 2+ years of experience with R&D ALM systems and workflow design.
• Experience managing collaboration under a Quality Management System (QMS) as part of cross-functional teams.
• Demonstrated expertise in product development and commercialization with an ALM/PLM tool.
• Proven collaboration skills and ability to work in a matrixed environment.

Responsabilidades

• Data Migration: generate reports, assist in data migration tool development, testing, and related tasks.
• System Administration: administer Polarion ALM systems, ensure performance and governance with QMS, Security, and AI procedures; coordinate access reviews.
• Configuration Management: configure projects, manage repositories, customize workflows, support AI-enabled capabilities.
• User Management: manage user accounts, roles, permissions, licenses, and SSO setup for Polarion.
• Training and Support: train team members on ALM functionalities and best practices.
• Documentation: maintain ALM process docs, workflows, and user guides.
• Integration: integrate Polarion with other tools (REST API/Mulesoft).
• Monitoring and Reporting: monitor performance, build SQL/Velocity reports, provide insights for improvements.
• Troubleshooting: identify and resolve ALM issues promptly.

Conocimientos

ALM tooling

Data migration

System administration

Polarion

SQL reporting

SSO setup

Educación

BS in Engineering

Herramientas

Polarion ALM

REST API

Mulesoft

Descripción del empleo

Job Description

Job Title: Business Systems Administrator

Location: Remote

Position Overview

The Business Systems Administrator s primary objective is to support and coordinate data migration, configuration changes, implementation, and general management of Application Lifecycle Management (ALM) tool(s) within R&D. ALM tools provide the foundation for managing design, development, and testing documentation of products. As continues to accelerate new product development and maintain a growing portfolio of existing products, it is critical that our tooling repositories/databases mature and can most effectively support sustained growth. The ideal candidate will have a strong background in ALM tools, excellent problem-solving skills, and the ability to work collaboratively with diverse teams. They will ensure the efficient and compliant use of ALM tools, greatly enhancing user satisfaction and delight, which will lead to best in class, high-quality, and efficient product development.

Key Responsibilities

• Data Migration: Generate reports, assist in data migration tool development, perform testing, and perform tasks necessary for successful data migration.
• System Administration: Administer and maintain Polarion ALM systems, ensuring optimal performance and availability for all users while ensuring governance with corporate QMS, Security, and AI procedures Coordinate user access reviews.
• Configuration Management: Configure projects, manage repositories, and customize workflows to meet the specifications of various teams and projects. Support AI-enabled capabilities where approved.
• User Management: Manage user accounts, roles, permissions, licenses, and SSO set-up for Polarion systems.
• Training and Support: Provide training and support to team members on ALM functionalities and best practices.
• Documentation: Develop and maintain documentation related to ALM processes, workflows, and user guides.
• Integration: Integrate Polarion with other tools and systems used within the organization, including REST API/Mulesoft integrations
• Monitoring and Reporting: Monitor system performance, build and generate SQL/Velocity reports, and provide insights to improve ALM processes and performance optimizations.
• Troubleshooting: Identify and resolve issues related to ALM systems promptly.

Education and Experience/Minimum Requirements

• B.S. In Engineering or technical discipline
• 2+ years of experience working with R&D ALM systems and experience managing workflow designs
• Excellent management skills: experience and capability managing collaboration under a Quality Management System (QMS), as part of a cross-functional team that includes development/verification/validation/procurement/manufacturing/regulatory and quality experts.
• Demonstrated expertise in product development and commercialization activities related to Design Controls utilizing an ALM or PLM tool
• Demonstrated examples of collaboration skills, effectively working in a team environment
• Experience managing inputs from several sources, self-organized, cross-functional project teams in a matrixed environment

Preferred Skills and Competencies

• Four (4) years of higher education
• Three (3) years of experience working in a regulated medical device (Class 1, 2 or 3) industry using design and development processes in compliance with FDA 21 CFR part 820, ISO 13485, IEC 62304, or ISO 14971
• Experience with integration of external tools into ALM systems
• Ability to construct custom dashboards and reporting metrics from ALM tools
• Specific experience with Polarion ALM to implement design controls

Travel Requirements

This position is eligible for 100% remote working arrangements (may work from home/virtually 100%;may also work hybrid on-site/virtual as desired) Domestic travel as necessary domestically to support in-person training/demonstrations