Business Systems Analyst (SCM System Support) (Korean Bilingual)

Cinter Technology Services; United States; Presencial; USD 72.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K

Insurance

Descripción de la vacante

Korean IT consulting co. is seeking a Business Systems Analyst to support SCM systems onsite in Plano, TX. The role requires English and Korean bilingual proficiency and a strong background in SCM processes and data analysis.

You will liaise with global development teams, gather requirements, and ensure data integrity across multiple SCM platforms. This 1-year contract offers 9am–6pm CST work hours and provides 401K and insurance benefits.

Formación

• Bachelor’s degree in IS/Management/CS/Business or related field.
• Experience supporting SCM systems and processes.
• Understanding of SCM workflows: Forecasting, Allocation, Inventory, etc.
• Experience analyzing business data for decision making.
• Knowledge of database structures and data interfaces between apps.
• Ability to gather requirements and work with development teams.
• Ability to troubleshoot system issues and validate new functionality.
• Excellent bilingual communication in Korean and English.
• Strong Excel skills.
• Onsite work with global teams.

Responsabilidades

• Act as primary contact for SCM system inquiries and support requests.
• Analyze SCM data (Forecast, Allocation, Inventory, Sell-Out, Channel) to resolve issues.
• Maintain SCM systems by ensuring data integrity across systems.
• Meet with business users; capture requirements; communicate needs to Korea-based dev teams.
• Coordinate with headquarters teams to enhance SCM processes and system functionality.
• Validate new features; conduct testing; provide feedback to development teams.
• Train end users on new functionalities and enhancements.
• Monitor system interfaces and data transfers for anomalies.
• Investigate issues and provide technical and functional support.
• Ensure business continuity through proactive monitoring and troubleshooting.
• Analyze supply chain processes and suggest efficiency improvements.
• Provide advisory support to expedite issue resolution.

Conocimientos

Analytical skills

Problem-solving

Attention to detail

Communication skills

Data analysis

Independent working

Organizational skills

Korean and English proficiency

Educación

Bachelor’s degree in Information Systems, Information Management, Computer Science, Business, Supply Chain Management, or related field

Herramientas

Excel

GenAI tools (Claude, ChatGPT, Copilot)

Descripción del empleo

Job Details

Job Title: Business Systems Analyst (SCM System Support)

Client: Korean IT consulting co.

Working Location: Plano, TX

Working Style: Onsite

Employment Type:1 year Contract/W2

Salary:$72K-$75K annually (DOE)

Benefit: 401K and Insurance

Visa Support: Not provided

Working Hours: 9am - 6pm (CST)

Language: Korean and English Bilingual Required

Key Responsibilities

• Act as the primary point of contact for SCM system-related inquiries and support requests.
• Analyze SCM-related information including Forecast, Allocation, Inventory, Sell-Out, and Channel Data to identify and resolve operational issues.
• Support and maintain SCM systems by ensuring data integrity across NERP, Web Systems, and related applications.
• Attend meetings with business users, gather requirements, document meeting notes, and communicate business needs to development teams in Korea.
• Coordinate with Headquarters development teams to enhance SCM business processes and system functionality.
• Validate new system features, conduct testing, and provide feedback to development teams.
• Train end users on new functionalities and system enhancements.
• Monitor system interfaces and data transfers between multiple SCM systems to identify abnormalities or data inconsistencies.
• Investigate system issues and provide technical and functional support to business users.
• Ensure business continuity through proactive monitoring, troubleshooting, and support of SCM applications.
• Analyze supply chain processes and recommend improvements to increase operational efficiency.
• Provide advisory support and technical guidance to expedite issue resolution and support requests.

The right candidate will possess

• Strong analytical and problem-solving skills with exceptional attention to detail.
• Ability to analyze large volumes of SCM-related data and identify trends, issues, and opportunities.
• Strong communication skills and ability to work effectively with business users and global development teams.
• Ability to work independently while collaborating within a team environment.
• Experience managing multiple priorities in a fast-paced business environment.
• Strong organizational skills and ability to document requirements and processes effectively.
• Self-motivated, goal-oriented, and capable of delivering high-quality results under tight deadlines.

Required Qualifications & Skills

• Bachelor’s degree in Information Systems, Information Management, Computer Science, Business, Supply Chain Management, or a related field.
• Experience supporting Supply Chain Management (SCM) systems and business processes.
• Strong understanding of SCM processes including Forecasting, Allocation, Inventory Management, and related operational workflows.
• Experience analyzing business data and supporting data-driven decision making.
• Understanding of database structures, system integrations, and data interfaces across multiple applications.
• Experience gathering business requirements and working with development teams to implement solutions.
• Ability to troubleshoot system issues and validate new functionality.
• Excellent verbal and written communication skills in both Korean and English.
• Strong Microsoft Office skills, particularly Excel.
• Ability to work onsite and collaborate with global teams.

Preferred Qualifications

• 5+ years of experience in Supply Chain Management functions such as Forecasting, RTF, Allocation, or Demand Planning.
• Experience with Advanced Planning Systems (APS).
• Experience supporting enterprise ERP or SCM platforms.
• Experience working with global organizations and teams based in Korea.
• Experience using GenAI tools such as Claude, ChatGPT, Microsoft Copilot, or similar technologies.
• Consumer electronics, manufacturing, or supply chain industry experience.