Business Analyst (Export & Parts Pricing Support)

Ektello; Santa Ana (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Benefits

Job summary

Ektello seeks a Business Analyst I to support Parts Pricing Management and Export Order Management in Santa Ana, CA. The role focuses on pricing data accuracy, catalog updates, and timely communications with internal teams, plus processing export orders and KPI analysis to improve performance.

The ideal candidate has 1–2 years in operations or analytics, strong Excel skills, and a bachelor’s degree. English proficiency required; Korean bilingual is a plus for subsidiary interactions.

Qualifications

• 1–2 years of experience in business operations, logistics, supply chain, customer service, or related analytical role.
• MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, data formatting) is required.
• Bachelor's degree highly preferred.
• Bilingual (English/Korean) highly preferred.

Responsibilities

• Parts Pricing Management – CE & MX Parts Support: Provide analytical and administrative support for pricing adjustments and updates for CE and MX parts catalogs.
• Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
• Export Specialist – Order Processing & KPI Analysis: Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance.
• Monitor and report on export KPIs including order fulfillment, lead times, and shipping accuracy.

Skills

Excel

Bilingual (English/Korean)

Analytical skills

Education

Bachelor's degree

Tools

SAP

Oracle

Job description

Title: Business Analyst (Export & Parts Pricing Support)

Client: Global leader in Technology/ Electronics

Duration: 12 months contract with HIGH chance for extension or direct employment

Work Location: Santa Ana, CA 92707 (Fully onsite)

Pay rate: $29-32.29/hr w2 + Benefits

Top Skills/Experience

• 1–2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role is required
• MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, data formatting) is required
• Bachelor's degree highly preferred
• Bilingual (English/Korean) highly preferred

Summary

The Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Parts Pricing Management and Export Order Management, 70/30 split.

Key Responsibilities

Parts Pricing Management – CE & MX Parts Support

• Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.
• Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.
• Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
• Support the preparation and distribution of pricing change communications to relevant stakeholders.
• Maintain organized records of pricing history, adjustment logs, and approval documentation.
• Assist in reconciling pricing discrepancies and escalating exceptions as needed.
• Contribute to pricing performance reporting and analysis as directed.

Export Specialist – Order Processing & KPI Analysis

• Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.
• Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.
• Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on‑time shipments.
• Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.
• Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.
• Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.
• Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.
• Support month-end reporting related to export order volume, revenue, and performance trends.

Skills/Qualifications

• Education: Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferred
• Experience: 1–2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role
• Prior experience in export operations, international customer support, or parts/pricing administration is a plus

Technical Skills

• Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting)
• Experience with ERP systems (SAP, Oracle, or similar) preferred
• Familiarity with order management or freight management platforms is a plus
• Ability to create basic dashboards or reports in Excel or similar tools

Language

• English proficiency required (written communication skills are critical for international customer correspondence)
• Bilingual (English/Korean) is a plus given subsidiary interactions

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