Business Analyst 1

Innovate with Intelliswift; Santa Ana (CA); On-site; USD 41,000 - 44,000; Full time

Job summary

Innovate with Intelliswift is seeking a Business Analyst I to support Export Order Management and Parts Pricing Management. The role focuses on orderly export order processing, KPI tracking, and cross-functional collaboration with logistics and pricing teams.

The ideal candidate has 1–2 years in operations or analytics, strong Excel skills, and prior exposure to ERP systems. This onsite position requires clear communication with international customers and meticulous documentation.

Qualifications

• Bachelor's degree in business, supply chain, finance or international business preferred.
• 1–2 years in operations, logistics, supply chain or analytics.
• Experience in export operations or pricing administration is a plus.

Responsibilities

• Process export orders from initiation to delivery with accuracy and compliance.
• Serve as primary contact for international customers via timely emails.
• Coordinate logistics with freight forwarders, customers, and warehouses.
• Monitor shipment milestones and communicate delays to stakeholders.
• Compile and report export KPIs including lead times and shipping accuracy.
• Maintain export documents and support month-end export reporting.
• Support pricing updates for CE and MX parts catalogs.

Skills

Organization

Communication

Follow-Up

Documentation

Data Analysis

Collaboration

Attention to Detail

Education

Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or related field

Tools

Excel

ERP systems (SAP/Oracle)

Freight management platforms

Job description

Pay rate range - $30/hr. to $32/hr.

Fully Onsite

Job Description:

Position Summary

The Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions.

Key Responsibilities

Export Specialist – Order Processing & KPI Analysis

• Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.
• Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.
• Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.
• Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.
• Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.
• Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.
• Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.
• Support month-end reporting related to export order volume, revenue, and performance trends.

Parts Pricing Management – CE & MX Parts Support

• Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.
• Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.
• Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
• Support the preparation and distribution of pricing change communications to relevant stakeholders.
• Maintain organized records of pricing history, adjustment logs, and approval documentation.
• Assist in reconciling pricing discrepancies and escalating exceptions as needed.
• Contribute to pricing performance reporting and analysis as directed.

Required Skills & Competencies

• Organization – Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment
• Communication – Excellent written and verbal communication skills; professional email correspondence with international customers is essential
• Follow-Up – Strong sense of accountability; proactively follows up on open items to drive resolution
• Documentation – Meticulous in maintaining accurate, complete, and well-organized records
• Data Analysis – Ability to gather, interpret, and present data in meaningful reports and dashboards
• Collaboration – Works effectively with cross-functional teams including warehouse, logistics, sales, and finance
• Attention to Detail – High accuracy in data entry, order processing, and pricing updates

Qualifications

Education:

• Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferred

Experience:

• 1–2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role
• Prior experience in export operations, international customer support, or parts/pricing administration is a plus

Technical Skills:

• Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting)
• Experience with ERP systems (SAP, Oracle, or similar) preferred
• Familiarity with order management or freight management platforms is a plus
• Ability to create basic dashboards or reports in Excel or similar tools

Language:

• English proficiency required (written communication skills ar