Business Analyst 1 - Export & Parts Pricing Support

WCL Group; Santa Ana (CA); On-site; USD 41,000 - 47,000; Full time

Job summary

WCL Group in Santa Ana, CA is seeking a Business Analyst I for export order management and parts pricing. This on-site role handles international customer communication, order processing, and KPI reporting. Strong Excel and ERP experience are preferred, with a 1-year contract and potential extension to full-time.

The successful candidate will thrive in a detail-oriented environment, coordinating with logistics, sales, and finance teams to drive accurate reporting and efficient processes.

Qualifications

• 1-2 years in operations, logistics, or analytics roles.
• Export operations or international customer support experience is a plus.
• Proficient with Excel (PivotTables, VLOOKUP/XLOOKUP).
• Experience with ERP systems (SAP, Oracle) is preferred.

Responsibilities

• Process export sales orders from start to finish; ensure accuracy and compliance with regulations.
• Serve as primary contact for international customers with timely email communication.
• Coordinate logistics between freight forwarders, customers, and warehouse teams.
• Monitor shipment milestones and report delays to stakeholders.
• Analyze export KPIs and prepare performance reports.
• Maintain export documentation and ensure compliant records.

Skills

Organization

Communication

Follow-Up

Documentation

Data Analysis

Collaboration

Attention to Detail

Education

Bachelor's degree in Business Administration / Supply Chain

Tools

SAP

Oracle

Job description

CLIENT HIGHLIGHT

The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.

LOCATION

Santa Ana, CA

COMPENSATION

$31.70/hour

SCHEDULE

Fully on-site, Monday-Friday, 8am-5pm.

Occasional extended hours may be required during peak export cycles or pricing update periods.

CONTRACT TERM

1-year contract with a very high likelihood of extension/conversion to full-time.

POSITION OVERVIEW

The Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions.

RESPONSIBILITIES

Export Specialist – Order Processing & KPI Analysis:

• Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.
• Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.
• Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.
• Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.
• Compile, analyze, and report on export Key Performance Indicators (KPIs), including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.
• Maintain and organize export documentation, including shipping instructions, commercial invoices, packing lists, and any required compliance documents.
• Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.
• Support month-end reporting related to export order volume, revenue, and performance trends.

Parts Pricing Management – CE & MX Parts Support:

• Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.
• Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.
• Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
• Support the preparation and distribution of pricing change communications to relevant stakeholders.
• Maintain organized records of pricing history, adjustment logs, and approval documentation.
• Assist in reconciling pricing discrepancies and escalating exceptions as needed.
• Contribute to pricing performance reporting and analysis as directed.

REQUIRED SKILLS & COMPETENCIES

• Organization: Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Communication: Excellent written and verbal communication skills; professional email correspondence with international customers is essential.
• Follow-Up: Strong sense of accountability; proactively follows up on open items to drive resolution.
• Documentation: Meticulous in maintaining accurate, complete, and well-organized records.
• Data Analysis: Ability to gather, interpret, and present data in meaningful reports and dashboards.
• Collaboration: Works effectively with cross-functional teams, including warehouse, logistics, sales, and finance.
• Attention to Detail: High accuracy in data entry, order processing, and pricing updates.

QUALIFICATIONS

Education:

• Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferred.

Experience:

• 1-2 years of experience in a business operations, logistics supply chain, customer service, or related analytical role.
• Prior experience in export operations, international customer support, or parts/pricing administration is a plus.

Technical Skills:

• Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting).
• Experience with ERP systems (SAP, Oracle, or similar) preferred.
• Familiarity with order management or freight management platforms is a plus.
• Ability to create basic dashboards or reports in Excel or similar tools.

Language:

• English proficiency required (written communication skills are critical for international customer correspondence).
• Bilingual (English/Korean) is a plus, given subsidiary interactions.

PERFORMANCE METRICS

• Accuracy and timeliness of export order processing.
• Quality and responsiveness of customer and internal communications.
• On-time coordination with freight forwarders and warehouse.
• KPI reporting completeness and delivery schedule adherence.
• Accuracy of parts pricing updates and documentation.