Business Analyst – Chatbot / IVA & Digital Sales – Stamford, CT

Employee Relations Associates, Inc.; Stamford (CT); Hybride; USD 83 000 - 124 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

401(k)

Holiday Pay

Résumé du poste

Employee Relations Associates, Inc. seeks an experienced Customer Technical Business Analyst to support Digital Sales and IVA initiatives in Stamford, CT. You will bridge business stakeholders and technical teams, translating requirements into actionable user stories and coordinating delivery, testing, and rollout.

The role emphasizes agile delivery, requirements gathering, API integrations, and UAT. Familiarity with conversational AI platforms and digital customer journeys is highly valued,

Qualifications

• Experience as a Business Analyst or Technical BA.
• Experience with Chatbots, IVA or Conversational AI.
• Understanding of Digital Sales journeys.
• Strong requirements gathering, user stories, and acceptance criteria.
• Experience with Agile/Scrum environments.
• Understanding of APIs, system integrations, and technical workflows.
• Experience with UAT, functional testing, defect management.
• Excellent communication and stakeholder management skills.

Responsabilités

• Partner with Sales and business stakeholders to gather, document, and refine business requirements.
• Develop user stories, acceptance criteria, and functional requirements.
• Support chatbot, IVA, and conversational AI initiatives focused on digital sales and customer journeys.
• Collaborate with architecture, development, and technical teams to clarify requirements and resolve dependencies.
• Coordinate with technical partners on integrations, APIs, and platform enhancements.
• Support Agile delivery, backlog management, sprint readiness, and prioritization activities.
• Perform functional testing, coordinate UAT, manage defect triage, and validate business requirements.
• Track project dependencies, risks, and delivery milestones.
• Support launch activities and post-implementation validation.

Connaissances

Business Analysis

Agile/Scrum

Requirements Gathering

Stakeholder Management

Communication

Outils

ASAPP

Kore.ai

Dialogflow

Copilot Studio

IBM Watson Assistant

Amazon Lex

Description du poste

Business Analyst – Chatbot / IVA & Digital Sales – Stamford, CT

Job Description

Customer Technical Business Analyst – Chatbot / IVA & Digital Sales

Job Type: Contract
Location Stamford, CT

Job Summary

Work Arrangement: 4 days onsite / 1 day remote
Position Type: Contract
Openings: 2

Job Overview

We are looking for an experienced Technical Business Analyst to support Digital Sales and Intelligent Virtual Assistant (IVA) initiatives. The ideal candidate will have experience working on chatbot, conversational AI, digital customer journeys, and business process improvements.

This role requires someone who can bridge the gap between business stakeholders and technical teams, translate business requirements into actionable user stories, and coordinate delivery, testing, and implementation activities.

Key Responsibilities

• Partner with Sales and business stakeholders to gather, document, and refine business requirements.
• Develop user stories, acceptance criteria, and functional requirements.
• Support chatbot, IVA, and conversational AI initiatives focused on digital sales and customer journeys.
• Collaborate with architecture, development, and technical teams to clarify requirements and resolve dependencies.
• Coordinate with technical partners on integrations, APIs, and platform enhancements.
• Support Agile delivery, backlog management, sprint readiness, and prioritization activities.
• Perform functional testing, coordinate UAT, manage defect triage, and validate business requirements.
• Track project dependencies, risks, and delivery milestones.
• Support launch activities and post-implementation validation.

Key Skills & Qualifications

• Strong experience as a Business Analyst or Technical Business Analyst.
• Experience with Chatbots, Intelligent Virtual Assistants (IVA), or Conversational AI.
• Understanding of Digital Sales journeys, customer experience, or online sales processes.
• Strong knowledge of requirements gathering, user stories, and acceptance criteria.
• Experience working in Agile/Scrum environments.
• Understanding of APIs, system integrations, and technical workflows.
• Experience with UAT, functional testing, defect management, and backlog management.
• Excellent communication and stakeholder management skills.

Preferred Technologies / Platforms

• ASAPP
• Kore.ai
• Google Dialogflow
• Microsoft Copilot Studio
• IBM Watson Assistant
• Amazon Lex

Preferred Experience

Experience supporting chatbot or IVA implementations for digital sales, customer acquisition, product selection, online purchasing, or customer engagement initiatives is highly desirable.

Note: Experience with ASAPP or similar conversational AI platforms will be an added advantage.

“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”