Technical Business Analyst – Chatbot & Digital Sales
Employee Relations Associates, Inc.
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Benefits offered by this job
Job summary
Employee Relations Associates, Inc. seeks an experienced Customer Technical Business Analyst to support Digital Sales and IVA initiatives in Stamford, CT. You will bridge business stakeholders and technical teams, translating requirements into actionable user stories and coordinating delivery, testing, and rollout.
The role emphasizes agile delivery, requirements gathering, API integrations, and UAT. Familiarity with conversational AI platforms and digital customer journeys is highly valued,
Qualifications
- Experience as a Business Analyst or Technical BA.
- Experience with Chatbots, IVA or Conversational AI.
- Understanding of Digital Sales journeys.
- Strong requirements gathering, user stories, and acceptance criteria.
- Experience with Agile/Scrum environments.
- Understanding of APIs, system integrations, and technical workflows.
- Experience with UAT, functional testing, defect management.
- Excellent communication and stakeholder management skills.
Responsibilities
- Partner with Sales and business stakeholders to gather, document, and refine business requirements.
- Develop user stories, acceptance criteria, and functional requirements.
- Support chatbot, IVA, and conversational AI initiatives focused on digital sales and customer journeys.
- Collaborate with architecture, development, and technical teams to clarify requirements and resolve dependencies.
- Coordinate with technical partners on integrations, APIs, and platform enhancements.
- Support Agile delivery, backlog management, sprint readiness, and prioritization activities.
- Perform functional testing, coordinate UAT, manage defect triage, and validate business requirements.
- Track project dependencies, risks, and delivery milestones.
- Support launch activities and post-implementation validation.
Skills
Tools
Job description
Employee Relations Associates, Inc. seeks an experienced Customer Technical Business Analyst to support Digital Sales and IVA initiatives in Stamford, CT. You will bridge business stakeholders and technical teams, translating requirements into actionable user stories and coordinating delivery, testing, and rollout.
The role emphasizes agile delivery, requirements gathering, API integrations, and UAT. Familiarity with conversational AI platforms and digital customer journeys is highly valued,
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