Business Systems Analyst: CX-driven Conversational AI & IVR/IVA

Levi, Ray & Shoup, Inc.; Washington; On-site; USD 58,000 - 96,000; Part time

Job summary

Levi, Ray & Shoup, Inc. in Stamford, CT is seeking a Business Systems Analyst to drive a Conversational AI ChatBot IVR/IVA program. You will translate CX insights into concrete system requirements and perform cross‑platform comparisons to support informed decisions.

The role emphasizes requirements documentation, data analysis with SQL, and applying GenAI/LLM concepts to conversational flows. Excellent English communication and US work authorization are required for this contract role.

Qualifications

• Experience as a Business Analyst / Technical BA / Product Analyst on Digital IVR & IVA platforms.
• CX journey analysis, gap assessment, and business requirements definition experience.
• Strong SQL skills with exposure to GenAI and LLM technologies.
• Experience designing or supporting conversational IVR/IVA solutions.
• English communication (written & verbal).
• Must have permanent authorization to work in the US.

Responsibilities

• 30% Customer Experience discovery & stakeholder workshops
• 30% System analysis and cross-platform comparison (gap & capability matrix)
• 40% Business and functional requirements documentation

Skills

Business Analysis

Digital IVR/IVA platforms

CX journey analysis

Communication

English proficiency

Tools

SQL

GenAI/LLM

IVR tooling

Job description

Levi, Ray & Shoup, Inc. in Stamford, CT is seeking a Business Systems Analyst to drive a Conversational AI ChatBot IVR/IVA program. You will translate CX insights into concrete system requirements and perform cross‑platform comparisons to support informed decisions.

The role emphasizes requirements documentation, data analysis with SQL, and applying GenAI/LLM concepts to conversational flows. Excellent English communication and US work authorization are required for this contract role.