AI Chatbot BA – Conversational Tech, Hybrid Stamford
Insight Global (United States)
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Job summary
Insight Global is hiring a Technical Business Analyst to support a high-visibility AI/chat messaging and digital customer experience team in Stamford, CT. The role sits between business and technical teams to translate customer and product needs into development-ready requirements, driving solutions from discovery through testing and launch.
Key qualifications include 3+ years as a BA/Tech BA, strong requirements gathering, user stories, BRDs/FRDs, and process flows, plus Agile/Scrum experience
Qualifications
- 3+ years of Business Analyst/Technical Business Analyst experience.
- Strong requirements gathering, user stories, acceptance criteria, BRDs/FRDs, and process flows.
- Agile/Scrum experience with Jira and Confluence.
- Experience with UAT, functional testing, and production validation.
- Background supporting digital products, customer journeys, self-service, chat, CRM, AI, or automation.
- Experience working with APIs, integrations, backend systems, authentication, or technical dependencies.
- Ability to partner across Product, Engineering, Architecture, Analytics, and business teams.
Responsibilities
- Sit between business and technical teams to translate needs into development-ready requirements.
- Help drive digital solutions from discovery through testing and launch.
- Collaborate with Product, Engineering, Architecture, Analytics, and business teams.
Skills
Tools
Job description
Insight Global is hiring a Technical Business Analyst to support a high-visibility AI/chat messaging and digital customer experience team in Stamford, CT. The role sits between business and technical teams to translate customer and product needs into development-ready requirements, driving solutions from discovery through testing and launch.
Key qualifications include 3+ years as a BA/Tech BA, strong requirements gathering, user stories, BRDs/FRDs, and process flows, plus Agile/Scrum experience
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