Senior IT Business Analyst (Systems Operations Center)

University Hospitals; Shaker Heights (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

University Hospitals seeks a Senior IT Business Analyst for the Systems Operations Center. The role acts as a liaison between IT and business service lines, driving configuration support to enhance operations and workflows.

You will lead design, testing, reporting, and problem resolution across enterprise applications, mentoring junior analysts and ensuring secure, integrated systems. You will guide business workflow improvements, participate in change control, and collaborate with PMO on

Qualifications

• Excellent written and verbal communication skills are required.
• Ability to work in a team environment and independently in fast-paced settings.
• Experience with SQL-based applications and IT infrastructure basics.
• Understanding of HL7 interfaces and ITIL concepts is preferred.

Responsibilities

• Supports major enterprise applications and others as assigned.
• Leads design of business workflow with business units and guides analysts.
• Leads needs assessment, software design, implementation, and reporting.
• Tests software to ensure design objectives are met and creates test scripts.
• Maintains understanding of department business processes and workflows.
• Manages configuration, testing, and communication for assigned functionality.
• Troubleshoots application issues and system hardware as needed.
• Oversees system security for assigned applications and DR/Backup requirements.
• Acts as team project lead with PMO through design, implementation and transition.
• Mentors Application Analysts and produces/custom reports using Crystal Reports.
• Develops flowcharts/diagrams to aid design decisions and problem analysis.
• Collaborates with other analysts to ensure system integrations.

Skills

Communication skills

Team collaboration

Independent work

MS Office

SQL knowledge

IT knowledge

Education

High School / GED

Bachelor's Degree preferred

Tools

Power BI

Epic Grand Central

Logis Dispatching

Ryde Central

Job description

Job Description - Senior IT Business Analyst (Systems Operations Center) (260008ON)

Senior IT Business Analyst (Systems Operations Center) - ( 260008ON )

A Brief Overview

The position is visible to the hospital's business service lines and serves as a liaison between IT and those groups. This position also functions as a team member responsible for providing application(s) configuration support to enhance department's operational efficiencies/ workflow needs. Duties include:

What You Will Do

• Supports major enterprise applications and others as assigned.


• Leads design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.


• Leads needs assessment, software design, implementation, support, and reporting.


• Leads unit and integrated testing of the software to ensure that the design objectives are met.


• Identifies complex testing scenarios, develops test scripts, and validates testing results.


• Maintains high degree of understanding of departments’ business processes.


• Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process.


• Troubleshoots application issues, without assistance, to resolution.


• Troubleshoots system hardware, as needed.


• Partners with end users to understand workflow and business processes.


• Oversees system security for assigned applications.


• Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.


• Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.


• Mentors Application Analysts.


• Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.


• Reviews and approves end-user training materials and participates in training efforts.


• Guides other team members to ensure high documentation standards.


• Leads escalation of issues with appropriate resources.


• Develops policies and procedures in collaboration with the business unit, other team members, and IT management team.


• Independently manages components of application upgrades, testing, troubleshooting, and support efforts.


• Supports/troubleshoots inbound/outbound interfaces as appropriate.


• Creates reports as needed and works problem tickets.


• Evaluates and maintains appropriate system documentation.


• Collaborates with other application and clinical analysts to ensure system integrations.


• Serves as primary customer contact for on and off hours application support (rotating schedule).


• Participates in change management activities to support successful system deployments and enhancements.


• Utilizes and maintains appropriate change control procedures and standards.


• Creates reports, dashboards, and other analytical tools to support customer base.


• Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.


• Leads the design of business workflow in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.


• Assists with data collection from business subject matter experts, to facilitate design which will represent an improved business workflow.

Additional Responsibilities

• Performs other duties as assigned.


• Complies with all policies and standards.


• For specific duties and responsibilities, refer to documentation provided by the department during orientation.


• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required) and


• Bachelor's Degree (Preferred)

Work Experience

• 3+ years experience supporting applications (Required) and


• Experience in a healthcare setting is highly desired (Preferred) and


• Experience working with business applications such as: Epic Grand Central, Compass Rose, Cogito, Power BI, Logis (Dispatching System), Ryde Central (Patient Transport) (Required)

Knowledge, Skills, & Abilities

• Excellent written and verbal communication skills are. (Required proficiency)


• Ability to work in a team environment. (Required proficiency)


• Ability to function independently in a fast-paced environment. (Required proficiency)


• Ability to work with all levels of the organization. (Required proficiency)


• Knowledge of MS Office. (Required proficiency)


• Project management experience/skills. (Preferred proficiency)


• Business workflow redesign experience. (Preferred proficiency)


• Knowledge and experience with SQL based applications. (Required proficiency)


• Knowledge of LAN, DNS, and networking. (Required proficiency)


• Ability to work with servers and apply software upgrades. (Required proficiency)


• Knowledge of disaster recovery and backup procedures. (Required proficiency)


• Knowledge and experience with HL7 Interfaces. (Required proficiency)


• Knowledge of ITIL standards. (Preferred proficiency)

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