Conversational AI Business Analyst

Tata Consultancy Services; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Tata Consultancy Services in Charlotte, NC is seeking a skilled professional to lead requirements gathering and translate business needs into actionable conversational AI design documents for employee virtual assistant initiatives.

You will create comprehensive technical documentation, manage Jira epics and stories, and collaborate with product, engineering, QA, and vendor partners to deliver high-quality experiences.

Qualifications

• Strong ability to translate business needs into actionable AI design artifacts.
• Experience creating business requirements, functional specs, and data mappings.
• Excellent written and verbal communication for cross-functional teams.

Responsibilities

• Lead requirements gathering sessions with business partners, technology teams, and stakeholders to define scope and success criteria.
• Create technical documentation including business requirements, functional specs, process flows, and data mappings.
• Translate requirements into conversational AI design documents for developers and designers.
• Demonstrate understanding of APIs, web services, and data decisioning logic.
• Create and maintain Jira epics, stories, and acceptance criteria with clear behavior and testable success conditions.
• Deliver work on time and communicate status, identifying risks and blockers.
• Communicate with cross-functional teams including product owners, developers, QA, partners, and leadership.
• Apply analytical and systems-thinking to understand processes and user journeys.
• Support conversational AI design to improve answer effectiveness and user experience.
• Review vendor tool workflows and basic code or configuration logic.
• Support QA by validating requirements and test planning.
• Analyze large data sets and Tableau dashboards to identify trends and opportunities.

Skills

Analytical thinking

Stakeholder management

Technical documentation

Systems thinking

Tools

Jira

Tableau

Job description

Tata Consultancy Services in Charlotte, NC is seeking a skilled professional to lead requirements gathering and translate business needs into actionable conversational AI design documents for employee virtual assistant initiatives.

You will create comprehensive technical documentation, manage Jira epics and stories, and collaborate with product, engineering, QA, and vendor partners to deliver high-quality experiences.