Operations Production Support Specialist

Jobtailor; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor seeks a motivated professional to support operational units by monitoring performance metrics, driving process improvements, and ensuring compliance. You will analyze risks, prepare management reports, and act as an escalation point for issues, while coordinating with stakeholders to optimize production workflows.

The role requires a degree and 2+ years of experience, with strong problem-solving and consulting skills, and the ability to manage multiple priorities in a fast-paced

Qualifications

• University degree typically required, or a comparable combination of education, job-specific certification(s), and experience.
• 2+ years of relevant professional experience.
• Knowledge of accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures.
• Accuracy and attention to detail.
• Consulting skills.
• Decision-making and critical thinking.
• Effective communication.
• Ability to manage multiple priorities.
• Knowledge of operational functions.
• Problem-solving skills.
• Process management.
• Knowledge of products and services.
• Knowledge of standard operating procedures.
• Must comply with PNC's employment visa sponsorship policy; PNC will not provide employment visa sponsorship or participate in STEM OPT
• No required certifications or licenses

Responsibilities

• Support a critical operational support service, process, capability, or initiative within an operational unit.
• Ensure performance and risk indicators are met.
• Establish and monitor process performance measurements and business impact.
• Prepare performance statistics and reports for internal stakeholders and senior management.
• Monitor production workflow.
• Assist team members with escalated process issues.
• Identify and resolve exceptions independently.
• Serve as a point of escalation.
• Monitor production and process effectiveness and efficiency.
• Determine and drive production and process change and improvement efforts.
• Ensure adherence to policies, procedures, and regulatory standards.
• Resolve compliance issues independently.
• Drive risk mitigation activities.

Skills

Process Management

Risk Mitigation

Performance Measurement

Effective Communication

Problem-Solving

Decision-Making

Critical Thinking

Consulting Skills

Attention to Detail

Multiple Priorities

Education

Bachelor's degree or equivalent

Job description

• Support a critical operational support service, process, capability, or initiative within an operational unit
• Ensure performance and risk indicators are met
• Establish and monitor process performance measurements and business impact
• Prepare performance statistics and reports for internal stakeholders and senior management
• Monitor production workflow
• Assist team members with escalated process issues
• Identify and resolve exceptions independently
• Serve as a point of escalation
• Monitor production and process effectiveness and efficiency
• Determine and drive production and process change and improvement efforts
• Ensure adherence to policies, procedures, and regulatory standards
• Resolve compliance issues independently
• Drive risk mitigation activities

Requirements

• University/college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
• 2+ years of relevant professional experience
• Knowledge of accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
• Accuracy and attention to detail
• Consulting skills
• Decision-making and critical thinking
• Effective communication
• Ability to manage multiple priorities
• Knowledge of operational functions
• Problem-solving skills
• Process management
• Knowledge of products and services
• Knowledge of standard operating procedures
• Must comply with PNC's employment visa sponsorship policy; PNC will not provide employment visa sponsorship or participate in STEM OPT
• No required certifications or licenses

Core Competencies

Demonstrates strong process management and operational support capabilities, with a focus on performance measurement, risk mitigation, and compliance adherence. Proven ability to drive process improvements and effectively communicate with stakeholders.

Highest-signal resume keywords

• Process Management
• Risk Mitigation Strategies
• Performance Measurement
• Effective Communication
• Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Process Improvements
• Performance Statistics
• Compliance Knowledge
• Operational Functions
• Standard Operating Procedures

Soft Skills

• Attention to Detail
• Decision-Making
• Critical Thinking
• Consulting Skills
• Ability to Manage Multiple Priorities

Industry Keywords

• Operational Support Service
• Performance Indicators
• Production Workflow
• Escalation Point
• Business Impact