SMB Dedicated Expert - Grow Accounts & Reduce Churn

T-Mobile; Irving (TX); On-site; USD 37,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

T-Mobile USA, Inc. seeks a responsive SMB sales support specialist to partner with Business customers, grow revenue, and reduce churn through proactive relationship management and issue resolution.

You will work across teams to deliver solutions, maintain product knowledge across the portfolio, and drive customer success in a fast-paced telecom environment. Excellent communication and problem-solving skills are required; compensation includes competitive salary, incentives, and comprehensive

Qualifications

• High School Diploma/GED (Required).
• 1+ years' experience in sales, in a commissioned or quota driven environment - business sales and inside sales experience is a plus.
• Less than 2 years Wireless/Telecommunications industry experience is a plus.

Responsibilities

• Resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns.
• Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions.
• Provides proactive and reactive support through inbound and outbound contact with a 'Know Me, Know My Business' customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile.
• Provides customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed.
• Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.

Skills

Windows Proficient

Sales Effectiveness

Client Relationship Management

Product Knowledge

Cold Calling

Education

High School Diploma/GED

Tools

Excel

PowerPoint

Samson

I-Billing

Job description

T-Mobile USA, Inc. seeks a responsive SMB sales support specialist to partner with Business customers, grow revenue, and reduce churn through proactive relationship management and issue resolution.

You will work across teams to deliver solutions, maintain product knowledge across the portfolio, and drive customer success in a fast-paced telecom environment. Excellent communication and problem-solving skills are required; compensation includes competitive salary, incentives, and comprehensive