Bus Person

Kingspointeresort; Storm Lake (IA); On-site; USD 15,153,600 - 20,664,000; Full time

Benefits offered by this job

401(k) after 6 months

Company 401(k) match: 100% up to 3%, 0

Paid Time Off

Holiday Pay

Growth opportunities across properties

Travel discounts

Job summary

Kingspointeresort is seeking a diligent busser to support our serving staff in the restaurant. You will clean, clear, and set tables, ensure supplies and equipment are maintained, and assist guests with requests or concerns.

Ideal candidates are highly organized, with attention to detail, strong hand skills, and a calm, efficient approach to a fast-paced dining room. This role is full-time and requires the ability to lift and move items as needed.

Qualifications

• High school diploma or GED.
• Passion for customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Support host staff by welcoming customers, showing them to their tables and providing menus.
• Assist customers with queries and requests, redirect as needed.
• Ensure tables are cleared, cleaned, and reset between seatings.
• Support service staff by serving food and refilling beverages as requested.
• Assist with cleaning and processing of dirty dishes and silverware.
• Report damages, shortages, and complaints to the manager.
• Move tables, chairs, and furniture to accommodate customers.
• Tidy the restaurant after service and prep for next shift.
• Perform other duties incidental to guest service as assigned by the supervisor.

Skills

Customer service

Attention to detail

Time management

Communication

Education

High School Diploma or GED

Job description

We are searching for a diligent busser to assist and support our serving staff at our restaurant. As a busser, you will be responsible for cleaning, clearing, and setting tables, ensuring that the restaurant supplies and equipment are clean and maintained, and assisting customers with requests or complaints.

To ensure success as a busser, you should be highly organized and have a keen eye for detail. A skilled busser should be good with their hands, highly efficient, and be able to provide a great level of customer service.

This position is subject to successful completion of a background check as it relates to the role.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

Busser Responsibilities:

• Support host staff by welcoming customers, showing them to their tables and providing them with menus.
• Assisting customers with queries, requests, and redirecting as necessary.
• Ensuring that tables are cleared, cleaned, and reset between seatings.
• Support service staff by serving food and refilling beverages as requested.
• Assisting with the cleaning and processing of dirty dishes and silverware.
• Reporting any damages, shortages, and complaints to the manager.
• Moving tables, chairs, and furniture to accommodate customers as needed.
• Tidying the restaurant after service and ensuring that it is prepped for the following service.
• Performs other duties incidental to guest service as assigned by the supervisor.

Busser Requirements:

• High school diploma or GED.
• A passion for customer service and working in the restaurant industry.
• Excellent customer service skills.
• A keen eye for detail.
• Excellent organizational and time management skills.
• The ability to keep up in a fast‑paced environment.
• Strong verbal communication abilities.

Personal Appearance

The Busser must be well groomed and neatly dressed in proper apparel upon arrival for his or her shift and must strive to maintain a neat, clean appearance throughout the shift by using aprons and sidetowels appropriately and by frequent hand-washing.

Physical Actions

The Busser must be capable of the following estimated percentage of physical activities for up to eight hours:

• 5% Standing
• 5% Carrying
• 5% Reaching
• 5% Stooping
• 15% Walking
• 10% Lifting
• 50% Cleaning
• 10% Climbing (ladder)

The Busser is required to lift and carry bags and cases of food and ingredients that may weigh up to fifty pounds, stacks of soiled plates, silverware and glassware that may weigh up to twenty-five pounds, and bags of trash and food refuse that may weigh up to thirty pounds.

Environmental Exposure

The Busser spends most pre‑business time in climate‑controlled dining rooms but may work outdoors for limited periods, resulting in limited exposure to varying weather conditions. During business, equal time is spent in the front‑ and back‑of‑house, resulting in frequent exposure to heat and humidity. The Busser is required to use a variety of cleaning solutions. The Busser interacts extensively with guests and team members with possible exposure to highly stressful or frustrating situations, which must be handled pleasantly and professionally. The Busser is required to work with a moderate level of supervision.