Bus Operations Manager: Lead Service Excellence

Dallas Area Rapid Transit Inc; United States; Presencial; USD 83.000 - 137.000; Jornada completa

Descripción de la vacante

Dallas Area Rapid Transit Inc. is seeking an experienced operations leader to manage the daily activities of the Bus Division within the Transportation Department.

The role focuses on ensuring safe, reliable service through staff development, coaching, and disciplined performance management. The position requires coordinating with Fleet Services, Dispatch, Scheduling, Safety, and other departments to align processes with DART's Mission, Vision and Values.

Formación

• Bachelor's degree in Transportation, Administration, Management, Public Safety or related field.
• Six years of progressively responsible experience in Bus Operations, Rail Operations, Public Safety and/or related field, including three years in lead or supervisory role.
• Knowledge of management practices, supervision, performance management, coaching, staff development and discipline procedures.

Responsabilidades

• Directs, develops, counsels and coaches staff regarding performance issues and company goals; coordinates the preparation and issuance of documentation related to corrective actions per policy.
• Analyzes and modifies division processes to assure accuracy, efficiency and alignment with department goals and objectives; assigns clear responsibility for processes.
• Monitors daily reports on budget management, personnel performance management and service delivery; communicates results to division staff and senior management.
• Coordinates with peers across departments to plan and resolve issues to ensure five-star service in line with DART's Mission, Vision and Values.

Conocimientos

Management practices

Supervisory experience

Coaching

Staff development

Discipline procedures

Interpersonal communication

MS Office

Time management

Problem solving

Educación

Bachelor's degree in Transportation or related field

Herramientas

Microsoft Word

Excel

Email

Descripción del empleo

Dallas Area Rapid Transit Inc. is seeking an experienced operations leader to manage the daily activities of the Bus Division within the Transportation Department.

The role focuses on ensuring safe, reliable service through staff development, coaching, and disciplined performance management. The position requires coordinating with Fleet Services, Dispatch, Scheduling, Safety, and other departments to align processes with DART's Mission, Vision and Values.