Mgr Bus Operations

Dallas Area Rapid Transit; United States; On-site; USD 83,000 - 137,000; Full time

Job summary

Dallas Area Rapid Transit Inc. is seeking an experienced operations leader to manage the daily activities of the Bus Division within the Transportation Department.

The role focuses on ensuring safe, reliable service through staff development, coaching, and disciplined performance management. The position requires coordinating with Fleet Services, Dispatch, Scheduling, Safety, and other departments to align processes with DART's Mission, Vision and Values.

Qualifications

• Bachelor's degree in Transportation, Administration, Management, Public Safety or related field.
• Six years of progressively responsible experience in Bus Operations, Rail Operations, Public Safety and/or related field, including three years in lead or supervisory role.
• Knowledge of management practices, supervision, performance management, coaching, staff development and discipline procedures.

Responsibilities

• Directs, develops, counsels and coaches staff regarding performance issues and company goals; coordinates the preparation and issuance of documentation related to corrective actions per policy.
• Analyzes and modifies division processes to assure accuracy, efficiency and alignment with department goals and objectives; assigns clear responsibility for processes.
• Monitors daily reports on budget management, personnel performance management and service delivery; communicates results to division staff and senior management.
• Coordinates with peers across departments to plan and resolve issues to ensure five-star service in line with DART's Mission, Vision and Values.

Skills

Management practices

Supervisory experience

Coaching

Staff development

Discipline procedures

Interpersonal communication

MS Office

Time management

Problem solving

Education

Bachelor's degree in Transportation or related field

Tools

Microsoft Word

Excel

Email

Job description

Pay Range: $82,783.00 - $136,592.00 Country: United States of America Address: 2424 WEBB CHAPEL EXTENSION City: DALLAS, TX 75220 FLSA: Exempt Professionals: 01 - Official Administrator (EEO-4-United States of America), 1B - Managers and Directors (EEO-SubCategory)

General Summary

Manages the daily operations of a Bus Division. Assures the effectiveness of staff and employees involved in Bus Operation activities for Dallas Area Rapid Transit's (DART's) Transportation Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Directs, develops, counsels and coaches subordinate personnel regarding performance issues and company goals; coordinates the preparation and issuance of appropriate documentation relative to corrective and disciplinary actions in accordance with DART rules, policies and procedures. Implements, analyzes and modifies division processes and procedures to assure accuracy, efficiency and alignment with the goals and objectives of the Department; assures the assignment of clear responsibility for processes and procedures; regularly reviews adherence to established procedures and corrects as necessary. Monitors daily reports regarding budget management, personnel performance management and service delivery and implements corrective steps where trending is not consistent with expectations; regularly communicates key service delivery results with Division personnel and prepares summary reports for review with senior management. Coordinates with peers from other Departments (Fleet Services, Bus Dispatch, Equipment Dispatch, Scheduling and Planning, Safety Training, Human Capital, Risk Management and DART Police), to plan and resolve identified issues to insure effective delivery of (5 Star) service to customers inclusive of DARTs Mission, Vision, and Values. Understands and anticipates upcoming changes in service delivery, organizational direction and policy which will impact the functioning of the division and department; works with the Division Director and subordinate staff to develop, communicate and implement changes in work processes that are necessary to effectively address the service delivery, organizational direction or policy changes. Assures that the physical plant, furnishings and equipment of the Division are maintained and updated as required to support an efficient and appropriate work environment for employees. Responds to complaints by customers and the general public; investigates through interviews with Bus Operators and other relevant parties and implements discipline procedures for Bus Operators where warranted. Assists in planning department goals and objectives. Performs other related duties as assigned.

MINIMUM KNOWLEDGE SKILLS AND ABILITIES REQUIRED

• Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications Bachelor's degree from an accredited college or university in Transportation, Administration, Management, Public Safety or related field.
• Six (6) years of progressively responsible experience in Bus Operations, Rail Operations, Public Safety and/or related field, to include three (3) year of lead or supervisory experience.
• Knowledge of management practices, principles of supervision, performance management (coaching, counseling, staff development, performance improvement, discipline).
• Knowledge of federal, state and local laws and regulations relating to bus transportation.
• Demonstrated ability to work independently and well with a team.
• Skilled at organizing and time management.
• Skilled at problem solving and decision making.
• Organization and Time Management Skills Be a self-starter that can work independently Able to participate on teams and work with multiple garages and company departments Good interpersonal and communication skills (listening, verbal and written) Good basic understanding of MS Office and the internet.
• Proficient skill in PC software applications -Microsoft Word, Excel, e-mail and other Windows based environments.

WORKING CONDITIONS

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided. Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V Open until qualified applicants are identified.