Burlington Campus Operations & Admin Coordinator

Northeastern University; Burlington (MA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Northeastern University’s Burlington Campus seeks a Temporary Campus Operations & Administrative Coordinator to provide operational, administrative, and event support. You will be the main point of contact for campus stakeholders, visitors, vendors, and service providers, coordinating events, facilities requests, and admin tasks with a strong emphasis on customer service.

The role requires excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a

Qualifikationen

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum five years of experience in administrative support, office management, campus operations, event coordination, hospitality, or related fields.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication abilities.
• Demonstrated customer service experience.
• Ability to manage multiple priorities and deadlines independently.
• Proficiency with Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, and Teams.

Aufgaben

• Provide access administration for campus.
• Provide administrative support for Burlington campus leadership and campus operations.
• Manage calendars, meeting schedules, conference room reservations, and campus event calendars.
• Expense reports, purchasing requests, and invoice processing.
• Maintain operational records, databases, distribution lists, and filing systems.
• Assist with onboarding logistics for visitors, guests, and new employees.
• Support procurement and inventory management of office supplies.
• Coordinate meetings, conferences, workshops, seminars, receptions, and special events held on campus.
• Serve as the primary coordinator for Building 5 conference and event space scheduling.
• Coordinate room setups, audiovisual requirements, catering, parking, security, and vendor services.
• Conduct planning meetings and walkthroughs with event organizers.
• Develop and distribute event schedules and setup requirements to Facilities, Security, and service providers.
• Provide on-site event support before, during, and after scheduled events.
• Assist with executive meetings held on campus.
• Serve as a central point of contact for operational and facility-related requests.
• Coordinate maintenance requests and communicate with Facilities Management and external vendors.
• Monitor completion of service requests and follow up with stakeholders as needed.
• Assist with office moves, space changes, signage requests, and campus logistics.
• Coordinate vendor access and service scheduling.
• Prepare and distribute campus operational notices, maintenance communications, and event advisories.
• Support coordination of visitor parking and general campus services.
• Welcome and assist campus visitors, guests, faculty, staff, students, and external partners.
• Coordinate visitor logistics, reservations, parking arrangements, and meeting support.
• Respond to questions regarding campus services, conference facilities, and campus operations.
• Maintain a positive and professional customer service experience for all campus constituents.
• Assist with preparation and distribution of campus communications.
• Maintain event information, campus announcements, and operational updates.
• Coordinate communication of campus service disruptions, maintenance activities, and event schedules.
• Serve as the primary administrative contact for the Burlington Campus shuttle service.
• Communicate shuttle schedules, route updates, delays, and service disruptions to campus stakeholders.
• Coordinate with shuttle providers regarding service issues and rider concerns.
• Escalate service interruptions, staffing concerns, vehicle issues, or operational risks to campus leadership for review and decision-making.

Kenntnisse

Organizational skills

Communication skills

Customer service

Multitasking

Team collaboration

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Office 365

Jobbeschreibung

About the Opportunity

Position Summary

The Temporary Campus Operations & Administrative Coordinator provides operational, administrative, and event support for Northeastern University's Burlington Campus. This position serves as a key point of contact for campus stakeholders, visitors, vendors, and service providers, ensuring the smooth coordination of campus activities, conference center operations, facilities requests, and administrative functions.

The coordinator will support day-to-day campus operations, special events, visitor engagement, and facility-related activities while maintaining a high level of customer service and responsiveness to faculty, staff, students, research partners, and external guests. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment.

Essential Responsibilities

Administrative & Office Operations

• Provide access administration for campus
• Provide administrative support for Burlington campus leadership and campus operations.
• Manage calendars, meeting schedules, conference room reservations, and campus event calendars.
• Expense reports, purchasing requests, and invoice processing.
• Maintain operational records, databases, distribution lists, and filing systems.
• Assist with onboarding logistics for visitors, guests, and new employees.
• Support procurement and inventory management of office supplies.

Event & Conference Center Management

• Coordinate meetings, conferences, workshops, seminars, receptions, and special events held on campus.
• Serve as the primary coordinator for Building 5 conference and event space scheduling.
• Coordinate room setups, audiovisual requirements, catering, parking, security, and vendor services.
• Conduct planning meetings and walkthroughs with event organizers.
• Develop and distribute event schedules and setup requirements to Facilities, Security, and service providers.
• Provide on-site event support before, during, and after scheduled events.
• Assist with executive meetings held on campus.

Campus Operations & Facilities Coordination

• Serve as a central point of contact for operational and facility-related requests.
• Coordinate maintenance requests and communicate with Facilities Management and external vendors.
• Monitor completion of service requests and follow up with stakeholders as needed.
• Assist with office moves, space changes, signage requests, and campus logistics.
• Coordinate vendor access and service scheduling.
• Prepare and distribute campus operational notices, maintenance communications, and event advisories.
• Support coordination of visitor parking and general campus services.

Visitor Experience & Customer Service

• Welcome and assist campus visitors, guests, faculty, staff, students, and external partners.
• Coordinate visitor logistics, reservations, parking arrangements, and meeting support.
• Respond to questions regarding campus services, conference facilities, and campus operations.
• Maintain a positive and professional customer service experience for all campus constituents.

Communications Support

• Assist with preparation and distribution of campus communications.
• Maintain event information, campus announcements, and operational updates.
• Coordinate communication of campus service disruptions, maintenance activities, and event schedules.

Shuttle Service Coordination

• Serve as the primary administrative contact for the Burlington Campus shuttle service.
• Communicate shuttle schedules, route updates, delays, and service disruptions to campus stakeholders.
• Coordinate with shuttle providers regarding service issues and rider concerns.
• Escalate service interruptions, staffing concerns, vehicle issues, or operational risks to campus leadership for review and decision-making.

Required Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum five years of experience in administrative support, office management, campus operations, event coordination, hospitality, or related fields.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication abilities.
• Demonstrated customer service experience.
• Ability to manage multiple priorities and deadlines independently.
• Proficiency with Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, and Teams.

Preferred Qualifications

• Experience in higher education, research, healthcare, or corporate campus environments.
• Experience coordinating conferences, meetings, and special events.
• Experience working with facilities vendors and contractors.
• Experience supporting executive-level meetings and visitors.
• Experience using room scheduling, event management, or facilities management systems.

Knowledge, Skills & Abilities

• Exceptional attention to detail.
• Strong interpersonal and relationship management skills.
• Ability to work independently and exercise sound judgment.
• Strong problem-solving and organizational skills.
• Ability to maintain confidentia