Campus Scheduling Coordinator Temporary

NU USA Northeastern University; Boston (MA); On-site; USD 32,000 - 43,000; Part time

Job summary

Northeastern University in Boston is seeking a Campus Scheduling Coordinator to support the CSC Scheduling Team. The role handles space bookings across multiple venues, answers scheduling questions, and helps plan the Call for Programs for the coming year.

You will interact with faculty, staff and students, delivering accurate information with excellent service. Baseline hours are 9am-5pm, Monday to Friday, with potential variations based on department needs.

Qualifications

• Clear communicator, both written and verbal.
• Quick thinking with strong problem solving.
• Organized.
• Team focused.
• Service driven.
• Able to work in a fast-paced environment.

Responsibilities

• Accurately answer scheduling questions via phone, email or in person.
• Process booking requests and help solve booking issues.
• Uphold policies of event venues and meeting spaces.
• Assist with the Call for Programs (full-year event planning).
• Address logistic issues with campus partners.
• Be a frontline ambassador for Northeastern University and CSC Scheduling.
• Maintain effective communication with Event Management and other staff.
• Cover service areas during staff shortages as needed.

Skills

Clear communicator

Quick thinking

Organized

Team focused

Service driven

Fast-paced environment

Job description

About the Opportunity

Job Summary: The CSC Scheduling office coordinates the scheduling of spaces to be used for meetings and events by faculty, staff, student groups and external clients. In a typical year this office processes approximately 45,000 individual reservations taking place in 8 major event venues as well as 60+ smaller event venues across campus. Based out of the Curry Student Center, the Campus Scheduling Coordinator will play a pivotal support role on the CSC Scheduling Team. This position will field questions regarding space on campus, process bookings and support the Call for Programs that maps out the event calendar for the upcoming year. In this position you will interact regularly with faculty, staff and students. The Campus Scheduling Coordinator is expected to provide excellent customer service and accurate information in a timely manner.

Key Responsibilities & Accountabilities

• Accurately answer scheduling questions that come in via phone, email or in person.
• Process booking requests and help solve booking issues.
• Uphold the policies and procedures of the various event venues and meeting spaces.
• Assist with the Call for Programs (full year event planning).
• Address logistic issues with the correct campus partners.
• Understand your role as a front-line member of the CSC Scheduling team.
• The Campus Scheduling Coordinator is an ambassador of Northeastern University as well as our department.
• Baseline hours are 9am-5pm Monday-Friday, however hours of work may vary dependent on the needs of the department.
• Proper notice of time off and sick time is required.
• Establish and maintain effective communication with Event Management, Student Center Operations and CSC Scheduling staff.
• Assist with coverage of service areas in the event of staff shortages as needed.

Qualifications

• Clear communicator, both written and verbal.
• Quick thinking, strong problem solving skills.
• Organized.
• Team focused.
• Service driven.
• Able to work in a fast paced environment.

Position Type: Temporary

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Pay Rate: $27/hr

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—including 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.