Bulgarian-Speaking Customer Service Pro (Hybrid)

Techtronic Industries; United States; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

International company environment

Diverse team of professionals

Buddy, mentor & induction training

Private medical care

Life Insurance

Vacation bonus

No formal dress code

Cross-region collaboration

Job summary

Techtronic Industries offers a hybrid role focusing on order management and customer support in a multinational environment.

The role requires fluent Bulgarian and intermediate English, strong communication, and a client-first approach to resolve product inquiries and process orders efficiently. You will collaborate with internal teams and contribute to sales support for European markets.

Qualifications

• Excellent communication skills.
• Bulgarian language fluency plus intermediate English.
• Strong focus on customer satisfaction.
• Attention to detail in written communication.
• Ability to manage several tasks and projects at once.
• Team player yet able to work independently.
• General MS Office knowledge.
• Experience in customer service or order management.
• SAP knowledge is an asset.
• University degree is an asset.

Responsibilities

• Processing of orders end to end in SAP.
• Handle inquiries by phone and mail and advise customers on technical products.
• Keep customer database in SAP.
• Follow up on back orders and claims with European logistics center.
• Act as liaison between internal departments, including European teams.
• Ad-hoc support to the front line team around customer support.
• Support customers processing their orders and ensure professionalism.
• Assist account managers to drive sales.
• Handle administrative tasks related to sales and logistics.

Skills

Communication skills

Bulgarian

English (intermediate)

Customer satisfaction

Attention to detail

Multitasking

Teamwork

MS Office

Customer service

Order management

Education

University degree

Tools

SAP

Job description

Techtronic Industries offers a hybrid role focusing on order management and customer support in a multinational environment.

The role requires fluent Bulgarian and intermediate English, strong communication, and a client-first approach to resolve product inquiries and process orders efficiently. You will collaborate with internal teams and contribute to sales support for European markets.