Customer Service Specialist with Bulgarian Language

Techtronic Industries; United States; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

International company environment

Diverse team of professionals

Buddy, mentor & induction training

Private medical care

Life Insurance

Vacation bonus

No formal dress code

Cross-region collaboration

Job summary

Techtronic Industries offers a hybrid role focusing on order management and customer support in a multinational environment.

The role requires fluent Bulgarian and intermediate English, strong communication, and a client-first approach to resolve product inquiries and process orders efficiently. You will collaborate with internal teams and contribute to sales support for European markets.

Qualifications

• Excellent communication skills.
• Bulgarian language fluency plus intermediate English.
• Strong focus on customer satisfaction.
• Attention to detail in written communication.
• Ability to manage several tasks and projects at once.
• Team player yet able to work independently.
• General MS Office knowledge.
• Experience in customer service or order management.
• SAP knowledge is an asset.
• University degree is an asset.

Responsibilities

• Processing of orders end to end in SAP.
• Handle inquiries by phone and mail and advise customers on technical products.
• Keep customer database in SAP.
• Follow up on back orders and claims with European logistics center.
• Act as liaison between internal departments, including European teams.
• Ad-hoc support to the front line team around customer support.
• Support customers processing their orders and ensure professionalism.
• Assist account managers to drive sales.
• Handle administrative tasks related to sales and logistics.

Skills

Communication skills

Bulgarian

English (intermediate)

Customer satisfaction

Attention to detail

Multitasking

Teamwork

MS Office

Customer service

Order management

Education

University degree

Tools

SAP

Job description

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

Techtronic Industries is a world-class leader in the design, manufacturing and marketing of power tools, outdoor power equipment and floor care appliances for consumers, professional and industrial users in the DIY, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drives our culture. Our brands are red-hot – our growth leads the home improvement and construction industries, as we are totally committed to growing our portfolio of exceptional and powerful brands. We fuel our brands with a continuous stream of innovation, value-added, robust new products, which meet the specific needs of our customers.

Your responsibilities

• Processing of orders end to end in SAP
• General handling and processing of product and delivery date enquiries, including sales promotions
• Handle incoming inquiries by phone and mail and help advice our customers on technical products issues.
• Responsible for keeping our customer data base in SAP
• Following up on back orders, claims towards our European logistics center
• Act as liaison between internal departments, incl. our European departments
• Ad-hoc support to the front line team around customer support
• Support our customers processing their orders
• Find the best solution together with our customers and ensure they meet dedicated professionalism when contacting us
• Help account managers drive our sale
• Ad hoc handling of administrative tasks related to sales and logistics

Our requirements

• Excellent communication skills
• Fluent in Bulgarian, plus intermediate English knowledge
• Strong focus on customer satisfaction
• Attention to details in written communication with customers
• Ability to manage several tasks and projects at once
• Ability to work effectively as a team member but also be comfortable with work independently
• General working knowledge of MS Office
• Experience in customer service and/or order management
• SAP knowledge - will be an asset
• University Degree – will be an asset

What we offer

• Hybrid model of work
• Exciting job in an international company, with opportunities to contribute to fast-growing industry
• Work in a diverse and supportive team of professionals
• Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
• Wide choice of benefits (private medical care, life insurance, vacation bonus)
• No formal dress code
• Possibility to use foreign languages and to collaborate with cross-region teams#TTI-EMEA #LI-HYBRID #LI-IC1

At TTI, we are committed to being an equal opportunity employer.

We believe in creating a supportive environment where everyone can thrive and grow.

If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you.

Visit https://www.ttigroup.com to find out more about us