Building Security & Guest Services Specialist

FirstService Residential; Miami (FL); Presencial; USD 26.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

401(k) with company match

Paid holidays

Travel occasionally

Descripción de la vacante

FirstService Residential is seeking a Security Associate for a Miami, FL property to deliver superior service to residents, guests, and service providers. You will greet and register guests, monitor access, and maintain daily logs while responding effectively to emergencies and using electronic security systems.

The role emphasizes strong customer service, clear communication, and the ability to operate under safety protocols.

Formación

• High school diploma or equivalent required.
• College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• Two to three years of business experience in a similar position preferred.
• Command of information system hardware/software is required.
• Multilingual ability desirable.
• Strong customer service, communication, and interpersonal skills required.

Responsabilidades

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Reads and understands The Continental Employee Handbook/Security SOPs.
• Attends Security / Front Desk staff meetings.
• May be assigned other duties by the on-site Community Association Manager.

Conocimientos

Customer service

Communication

Bilingual (Spanish/English)

Emergency response

Security systems

Documentation

Reading procedures

Educación

High school diploma or equivalent

College courses in business/hospitality

2–3 years business experience

Herramientas

Information systems

Descripción del empleo

FirstService Residential is seeking a Security Associate for a Miami, FL property to deliver superior service to residents, guests, and service providers. You will greet and register guests, monitor access, and maintain daily logs while responding effectively to emergencies and using electronic security systems.

The role emphasizes strong customer service, clear communication, and the ability to operate under safety protocols.