Building Operations & Guest Services Associate

FirstService Residential; Delray Beach (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential seeks an Operations Staff member in Boca Raton to deliver exceptional resident and guest service while supporting property operations and safety procedures. You will greet and register guests, maintain logs, monitor systems, handle emergencies, and coordinate with the Property Manager.

This full-time role offers comprehensive benefits including medical, dental, vision, holidays, and a 401(k) match.

Qualifications

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Relieve the Front Desk staff as needed.
• Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.
• Assist with Unit Owners, Residents and Guests in a courteous, helpful manner, referring all questions that cannot be handled to the Management office for further assistance.

Skills

Customer service

Communication

Interpersonal skills

Emergency response

Education

High School diploma or equivalent

Tools

IT hardware

Software

Job description

FirstService Residential seeks an Operations Staff member in Boca Raton to deliver exceptional resident and guest service while supporting property operations and safety procedures. You will greet and register guests, maintain logs, monitor systems, handle emergencies, and coordinate with the Property Manager.

This full-time role offers comprehensive benefits including medical, dental, vision, holidays, and a 401(k) match.