Building Materials Supply Center Coordinator

Glen-Gery; New Lenox (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Brickworks Supply Center, part of Brickworks North America, seeks a dedicated customer service professional to support product information, pricing, orders, and shipments across its network. You will interact with sales, plant management, distributors, and customers to ensure accurate responses and timely service.

Responsibilities include maintaining price lists, handling credits/returns, and keeping showrooms updated with literature while supporting a team-focused environment.

Qualifications

• College degree or relevant trade qualification preferred.
• Bi-lingual in Spanish and English is beneficial.
• Minimum 3 years’ customer service experience, preferably in the building materials industry.
• Forklift experience (preferred).

Responsibilities

• Provide product availability, pricing, and technical information as required.
• Process orders, order changes, sample requests and coordinating shipments.
• Responsible for processing purchase orders and accounts payables as needed.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions.
• Maintain showroom displays and keep product literature up to date.

Skills

Communication

Negotiation

Problem solving

Teamwork

Education

College degree or trade qualification

Forklift experience (preferred)

Tools

Excel

Word

ERP systems

CRM

Job description

Brickworks Supply Center, part of Brickworks North America, seeks a dedicated customer service professional to support product information, pricing, orders, and shipments across its network. You will interact with sales, plant management, distributors, and customers to ensure accurate responses and timely service.

Responsibilities include maintaining price lists, handling credits/returns, and keeping showrooms updated with literature while supporting a team-focused environment.