Supply Center Coordinator - Brickworks Supply

Glen-Gery; Springfield (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Glen-Gery is looking for a Supply Center Coordinator in Springfield, IL. This full-time on-site position requires excellent communication and organizational skills, along with a minimum of three years of customer service experience, preferably in building materials. Responsibilities include managing customer interaction, processing orders, resolving complaints, and maintaining product information. A college degree or relevant trade qualification is desired, and bi-lingual candidates in Spanish are favored. Competitive applicants should demonstrate strong problem-solving abilities and proficiency in relevant software tools.

Qualifications

• Minimum 3 years of customer service experience, preferably in building materials.
• Forklift experience preferred.

Responsibilities

• Provide product availability, pricing, and technical information.
• Process orders, order changes, and sample requests.
• Maintain price lists and analyze sales data.
• Provide quality resolution to product complaints.

Skills

Excellent communication skills

Interpersonal skills

Math skills

Computer skills (Excel, Word, ERP)

Problem solving skills

Conflict resolution skills

Knowledge of business principles

Customer service knowledge

Basic accounting knowledge

Marketing knowledge

Education

College degree or relevant trade qualification

Bi-lingual in Spanish and English

Tools

ERP systems

CRM

Job description

Supply Center Coordinator - Brickworks Supply

Job Category: Group Other

Requisition Number: SUPPL002396

• Posted : May 1, 2026
• Full-Time
• On-site

Location

Springfield
800 S 9th Street
Springfield, IL 62703, USA

Responsible for the customer service function including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, credit, and complaint resolution. Must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

Duties and Responsibilities

• Provide product availability, pricing, and technical information as required.
• Process orders, order changes, sample requests and coordinating shipments.
• Responsible for processing purchase orders and accounts payables as needed.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions.
• Maintain showroom displays and keep product literature up to date.

Required Skills and Abilities

• Excellent communication, interpersonal and negotiating skills.
• Good organizational, math and computer skills (Excel, Word, ERP systems, CRM).
• Strong problem solving/conflict resolution skills.
• Knowledge of business principles, customer service, basic accounting, marketing.
• Ability to learn technical product information.
• Ability to support a team environment, company policies, procedures, continuous improvement.

Qualifications

• College degree or relevant trade qualification is preferred
• Bi-lingual in Spanish and English is beneficial
• Minimum 3 years’ customer service experience, preferably in the building materials industry.
• Forklift experience (preferred)

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.