Supply Center Coordinator - Brickworks Supply

Brickworks Supply Center; Springfield (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Brickworks Supply Center in Springfield, Illinois, is looking for a skilled customer service representative with experience in the building materials industry. The role includes managing product availability, processing orders, and ensuring customer satisfaction. Ideal candidates should have strong communication skills, organizational abilities, and at least 3 years of experience in customer service. Knowledge of Excel and ERP systems is necessary, and being bi-lingual in Spanish is a plus. Join us for a rewarding career with an equal opportunity employer.

Qualifications

• Excellent communication, interpersonal, and negotiating skills.
• Minimum 3 years customer service experience, preferably in building materials.
• Bi-lingual in Spanish and English is beneficial.

Responsibilities

• Provide product availability, pricing, and technical information.
• Process orders, changes, and coordinate shipments.
• Maintain price lists and analyze sales data.

Skills

Excellent communication skills

Organizational skills

Problem solving skills

Knowledge of customer service

Education

College degree or relevant trade qualification

Tools

Excel

Word

ERP systems

CRM

Job description

About the Company

Glen-Gery Corporation is a wholly owned subsidiary of Brickworks Limited. Brickworks Limited ("The Group") is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding $2.5 billion, and operates across 3 core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia, recently acquiring Glen-Gery Corporation to add operations in the USA.

Founded in 1890, Glen-Gery Corporation is one of the nation’s largest brick manufacturers and operates eight brick manufacturing facilities. Glen-Gery products are sold nationally through a network of over 500 distributors as well as in Canada. Since entering the USA in 2018, Brickworks have acquired Sioux City Brick, Redland Brick and the distribution business of Southfield Corporation in Illinois and Indiana (Illinois Brick, Indiana Brick). The combined North American business now has more than 900 employees, operates across 40 locations, including 8 brick plants, 26 masonry supply/retail locations and 3 design studios.

DUTIES AND RESPONSIBILITIES

• Provide product availability, pricing, and technical information as required.
• Process orders, order changes, sample requests and coordinate shipments.
• Responsible for processing purchase orders and accounts payables as needed.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions.
• Maintain showroom displays and keep product literature up to date.

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

REQUIRED SKILLS/ABILITIES

• Excellent communication, interpersonal and negotiating skills.
• Good organizational, math and computer skills (Excel, Word, ERP systems, CRM).
• Strong problem solving/conflict resolution skills.
• Knowledge of business principles, customer service, basic accounting, marketing.
• Ability to learn technical product information.
• Ability to support a team environment, company policies, procedures, continuous improvement.

QUALIFICATIONS

• College degree or relevant trade qualification is preferred.
• Bi-lingual in Spanish and English is beneficial.
• Minimum 3 years’ customer service experience, preferably in the building materials industry.
• Forklift experience (preferred).

Equal Opportunity Employer

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