Supply Center Coordinator

Glen-Gery; New Lenox (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Brickworks Supply Center, part of Brickworks North America, seeks a dedicated customer service professional to support product information, pricing, orders, and shipments across its network. You will interact with sales, plant management, distributors, and customers to ensure accurate responses and timely service.

Responsibilities include maintaining price lists, handling credits/returns, and keeping showrooms updated with literature while supporting a team-focused environment.

Qualifications

• College degree or relevant trade qualification preferred.
• Bi-lingual in Spanish and English is beneficial.
• Minimum 3 years’ customer service experience, preferably in the building materials industry.
• Forklift experience (preferred).

Responsibilities

• Provide product availability, pricing, and technical information as required.
• Process orders, order changes, sample requests and coordinating shipments.
• Responsible for processing purchase orders and accounts payables as needed.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions.
• Maintain showroom displays and keep product literature up to date.

Skills

Communication

Negotiation

Problem solving

Teamwork

Education

College degree or trade qualification

Forklift experience (preferred)

Tools

Excel

Word

ERP systems

CRM

Job description

Brickworks Supply Center is a leading distributor of premium masonry and hardscape building materials, serving architects, builders, contractors, and homeowners across the Eastern and Midwestern United States. Headquartered in Palos Hills, Illinois, Brickworks Supply Center operates 27 company-owned store and showroom locations across nine states and Washington, D.C., that provide customers with access to a broad portfolio of high-quality products, expert guidance, and dependable service for projects of every scale.

As part of Brickworks North America, Brickworks Supply Center offers an extensive selection of clay brick, stone, pavers, outdoor living products, fireplaces, building materials, and masonry accessories sourced from Glen-Gery and other leading industry manufacturers. Through knowledgeable teams, well-stocked locations, and dedicated customer support, Brickworks Supply Center helps bring residential and commercial building visions to life—from concept and design through construction and completion.

Responsible for the customer service function including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, credit, and complaint resolution. Must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

DUTIES AND RESPONSIBILITIES:

• Provide product availability, pricing, and technical information as required.
• Process orders, order changes, sample requests and coordinating shipments.
• Responsible for processing purchase orders and accounts payables as needed.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions.
• Maintain showroom displays and keep product literature up to date.

REQUIRED SKILLS/ABILITIES:

• Excellent communication, interpersonal and negotiating skills.
• Good organizational, math and computer skills (Excel, Word, ERP systems, CRM).
• Strong problem solving/conflict resolution skills.
• Knowledge of business principles, customer service, basic accounting, marketing.
• Ability to learn technical product information.
• Ability to support a team environment, company policies, procedures, continuous improvement.

QUALIFICATIONS:

• College degree or relevant trade qualification is preferred
• Bi-lingual in Spanish and English is beneficial
• Minimum 3 years’ customer service experience, preferably in the building materials industry.
• Forklift experience (preferred)

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.