Building Environmental Services Supervisor - Housekeeping

NC Central University; Durham (NC); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Accrued vacation and sick leave

Health benefits

TSERS retirement

Paid holidays

Job summary

North Carolina Central University (NCCU) in Durham, NC seeks a Building Environmental Services Supervisor to lead housekeeping operations. You will oversee staff, ensure daily cleaning across campus, manage supplies, and communicate safety practices.

The role requires coordinating with contractors and maintaining high cleanliness standards. Responsibilities include staff training, inventory oversight, inspections, and resolving service issues.

Qualifications

• High school diploma or equivalent and one year of related experience.
• Some positions may require certification.
• Experience with cleaning safety and training procedures is preferred.

Responsibilities

• Supervise housekeeping staff and ensure daily service in NCCU facilities.
• Train staff on proper cleaning procedures and safety practices.
• Monitor inventory, supplies, and equipment; coordinate with contractors for services.
• Address customer complaints and ensure quality standards are met.
• Perform regular building inspections and adjust staffing as needed.

Skills

Cleaning procedures

Safety procedures

Training

Microsoft Office

Record management

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Word

Job description

Building Environmental Services Supervisor - Housekeeping

Position Number: 102059

• Salary Range: $34,320 - $55,000


• Appointment Type: Permanent - Full Time


• FLSA: Non-Exempt


• FTE: 1 = 40 hours/week, 12 months


• Work Hours: Monday - Friday 6:00 am - 3:00 pm


• Adverse Weather: Yes


• Campus Security Authority Designated Position: No


• Work Location: Fully On-site (dedicated office at Duty Station)

Job Overview

Be an Eagle - Where Purpose Takes Flight! Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU.edu.

Employee Benefits

• Accrued Vacation and Sick Leave


• Community Service Leave


• NC State - Health Benefits


• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more


• 11-12 Paid Holidays


• Teachers and State Employees Retirement System (TSERS)


• Optional Supplemental Plans - 401k, 403b, 457b and 457


• Employee Assistance Program (EAP)


• Campus Recreation Center Discount


• University Bookstore Discount and more.

Primary Function of Organizational Unit

The Facilities Operations Unit reports directly to the Associate Vice Chancellor for Facilities Management and is responsible for providing housekeeping services throughout NCCU Campus.

Primary Purpose of Position

The primary purpose of this position is to supervise and train housekeeping staff on proper cleaning procedures, safety practices, and use of cleaning products. Ensures assigned buildings are serviced daily and that staff have the necessary supplies, equipment, keys, radios, and Gators to perform their duties. Reviews and submits SMARTTime leave reports by established deadlines and ensures MSDS information is posted and employees are properly trained. Reports safety concerns and accidents, follows up on corrective actions, and provides recommendations regarding hiring, promotions, and disciplinary actions. Monitors inventory and, in the absence of the Housekeeping Administrator, orders and manages housekeeping supplies. Conducts regular building inspections, addresses customer complaints, adjusts staffing to meet operational needs, and resolves housekeeping issues promptly. Oversees contracted housekeeping and pesticide services, including quality assurance inspections and remediation as needed, to ensure established cleanliness and service standards are maintained.

Required Knowledge, Skills, and Abilities

• Working knowledge of university cleaning, safety, and training procedures.


• Proficiency with Microsoft Office Suite, including Word and Excel.


• Knowledge of record management and report preparation.


• Ability to inspect buildings for cleanliness and document findings.


• Ability to supervise staff and foster a positive, collaborative team environment.


• Ability to work independently, take initiative, and follow assignments through to completion.


• Ability to interpret and analyze information, exercise sound judgment, and make decisions.


• Ability to plan, prioritize, and organize workflow effectively.


• Ability to work flexible schedules and adapt to changing priorities.


• Excellent analytical, organizational, written, oral, and editing skills.


• Strong interpersonal and communication skills with the ability to interact effectively and diplomatically with diverse individuals in a high‑pressure environment.

Minimum Education/Experience

High School Diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience. Some positions may require Certification or eligibility for Certification.

Licenses or Certification required by Statute or Regulation

N/A

Pre-Employment Requirements

Pre-Employment Requirements:

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.


• Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.


• Final candidates are subject to criminal background checks, and education/license verification prior to employment.


• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours

Monday - Friday 6:00 am - 3:00 pm

Position required to work during periods of adverse weather or other emergencies

Yes

Campus Security Authority Designated Position

No

Work Location

Fully On-site (dedicated office at Duty Station)

Key Responsibilities and Related Competencies

Knowledge - Technical

• Advises staff on specialized cleaning and maintenance techniques for unusual situations and problems.


• Identifies improved products, equipment, and methods.


• Shares new information and best practices with the team.

Interpersonal Skills

• Motivates and encourages employees to maintain high performance and service standards.


• Encourages customer feedback to improve service quality and customer satisfaction.

Customer Service

• Facilitates effective communication among staff to achieve daily work goals.


• Serves as an accessible point of contact for customers regarding work quality, timeliness, service concerns, and requested changes.


• Communicates customer feedback and requested changes to staff to improve service delivery.

Training

• Ensures effective on-the-job training for employees.


• Encourages employees to develop new and improved skills.


• Identifies training needs and provides coaching to address performance deficiencies.

Planning and Organizing Work

• Plans daily work operations, establishes priorities, and sets deadlines.


• Adjusts methods, procedures, workflows, and assignments to accommodate changing priorities, processes, and staff capabilities.

Managing Work and Performance

• Ensures staff adherence to established work and quality standards.


• Identifies opportunities for improvement and recommends minor changes to work standards and procedures.

Human Resources Management

• Resolves minor problems and customer complaints informally and promptly.


• Reviews and approves routine employee leave requests.