Custodian/Housekeeper

Winston Salem State University; Winston-Salem (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

Winston-Salem State University is hiring a Custodian/Housekeeper to clean and disinfect campus facilities, keeping restrooms, classrooms, and common areas tidy and safe. You will manage supplies, monitor equipment, and support the campus community with a high level of service.

Role requires routine heavy physical work, adherence to safety standards, and availability for 3pm–12am shifts Monday through Friday, with occasional weekends. Open to applicants with institutional cleaning experience.

Qualifications

• Knowledge of cleaning procedures and safety policies.
• Ability to follow department procedures and timeframes.
• Experience with standard custodial tools is preferred.

Responsibilities

• Daily cleaning and restocking in assigned areas.
• Clean restrooms, floors, glass, and surfaces to required standards.
• Submit supply requests and report equipment issues to supervisor.
• Provide professional customer service to students, faculty, and staff.

Skills

Cleaning procedures

Following instructions

Physical stamina

Teamwork

Tools

Vacuum cleaners

Burnishers

Scrubbers

Extractors

Wet vacs

Job description

Custodian/Housekeeper

Position Details

Join the Ramily! Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina‑known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston‑Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

UNC System Employee Benefits Central

UNC System Retirement Benefits

WSSU Holiday Schedule

WSSU Discounts and Perks

Classification Information

Position Classification Title: Building Environmental Services Technician

FLSA: Non-Exempt

Position Class: 16785

Position Summary

Work with a friendly campus community as one of our Building Environmental Services Technicians! This is a Custodian/Housekeeper role responsible for cleaning and disinfecting campus buildings.

• Daily routine cleaning and resupply of assigned work areas
• Basic cleaning functions include, but are not limited to:
• Sweeping, mopping, scrubbing, dusting, disinfecting, vacuuming, and removing trash.
• Filling dispensers (such as tissue and soap dispensers) to appropriate amounts with proper product
• Clean restroom floors, commodes, urinals, sinks, mirrors, and dispensers
• Detail cleaning of assigned area, such as dusting and glass cleaning
• Project-related tasks such as floor care, deep restroom cleaning, and occasional custodial outdoor tasks
• Submit supply requests on a regular basis as directed by supervisor
• Turn laundry in for regular cleaning, monitor equipment for malfunction, and correct minor equipment issues such as replacing vacuum bags or filters
• Collaborate with peers, assisting where needed, sharing resources and information, and by providing excellent customer service to students, faculty, and staff.
• Communicate professionally with other staff members, complete mandatory forms such as sign in/sign out for attendance and university property/equipment.
• Maintaining a healthy and safe working environment by reporting equipment malfunctions, adhering to safety standards, and labelling and storing materials appropriately.

Key Responsibilities and Related Competencies

Knowledge - Technical

Includes, but is not limited to, daily routine/detail cleaning and resupply of assigned work areas in a timely manner. Performs basic cleaning such as sweeping, mopping, scrubbing, dusting, disinfecting, vacuuming, removing trash, etc. Fills dispensers, such as tissue and soap dispensers with the proper product and appropriate amounts. Clean restrooms (to include sweeping and mopping floors, commodes and urinals, sinks, mirrors and dispensers. Detail cleaning of assigned area, high and low dusting, glass/lobbies. Project-related tasks such as floor care, deep restroom cleaning, and occasional custodial related outdoor tasks are expected to be performed as directed. Improvement of cleaning performance is stressed and should be accomplished while adhering to departmental practices regarding green cleaning policies/processes, safety policies, and assigned routines. Staff members are also expected to perform absentee coverage as directed.

Staff members are expected to submit supply requests on a predetermined date as directed by supervision while utilizing departmental request forms. Staff members are also expected to utilize only chemicals and supplies provided by the department. Laundry should be turned in for cleaning and retrieved per supervisory direction on a regular basis (as defined by supervision) and staff members are expected to monitor equipment status for malfunctions and submit updated information to the supervisor and/or team leader on a regular basis while advising them on changes to equipment locations and providing feedback when repair is needed. Staff members will also be expected to be able to diagnose the correct minor equipment issues (e.g., vacuum cleaner bags/filters) and clean equipment/closets per departmental schedule.

Percentage Of Time: 75

Interpersonal Skills

Communicates with colleagues and customers in a manner that allows work to be completed. Offers to assist co-workers when needed and shares knowledge, resources, etc. to reach common goals. Acknowledges the importance of others' opinions and ideas and offers suggestions to improve work output. Attends and seeks out training to further enhance skills. Specifically, displaying a positive attitude during day-to-day interactions with co-workers, students, faculty and staff and avoiding behavior that is considered disruptive to departmental processes and/or functions.

Percentage Of Time: 10

Customer Service

Greets customers professionally and courteously. Receive visitors and the general public in a courteous, professional, and helpful manner daily. Contacts the supervisor for any person requesting access without a university issued badge and turns in lost items to responsible personnel. Maintains a positive attitude and demeanor daily and displays excellent customer service skills to colleagues, students, staff, and visitors. Knows the role of clients in the work environment.

Percentage Of Time: 5

Communication

Clearly and concisely conveys verbal, non‑verbal (sign language, body language, gestures), or written information and ideas to individuals or groups to ensure they understand the message. Listens and responds appropriately to messages from others. Expected to engage in electronic and written communication to ensure completion of mandatory forms and documents to include (but not limited to) proper signing in/out for attendance purposes daily and signing in/out of university property (ex: keys/radios/etc.). Performs computer‑related tasks as assigned, such as digital time reporting, online training, performance appraisal tasks and reading/acknowledgement of messages from the university/department.

Percentage Of Time: 5

Safety and Health Compliance

Demonstrates an understanding of and maintains conditions that ensure a healthy and safe working environment. Makes sure equipment is working properly and report malfunctions of equipment as they occur. Adheres to University safety and health standards wearing appropriate issued personal protective equipment (PPE), supplies and materials. This includes (but not limited to) proper labeling of bottles and shelves, paper products on a pallet or shelf space in a neat and orderly fashion, cleaning cloths folded and stored neatly on shelves and soiled linen put away appropriately or returned to the appropriate location for laundering. Attends/completes departmentally assigned training as directed.

Percentage Of Time: 5

Primary Function of Organizational Unit

The purpose of this organizational unit is to provide basic and detailed housekeeping services to all University buildings.

Position Information

Position Number: 000077

Competency Level: Contributing

Working Position Title: Custodian/Housekeeper

Building and Room No.: 1602 Lowery St

Work Hours: From [time] to [time] on [days] of [week] – Monday through Friday, 3pm to 12am, occasional weekends as required, hours subject to change based on University and institutional needs.

Hours per week: 40

Months per year: 12

Appointment Type: Permanent Full-Time

Is Time Limited: No

Appointment Length: 12

DHR Assigned Fields

FTE: 1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies: All - Emergency and Pandemic on site

Position required to work On-Call/Emergency Callback: Yes

Minimum Experience/Education: Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; or an equivalent combination of training and experience. Special certification may be required for some of these positions

Preferred Years Experience, Skills, Training, Education: Experience with institutional cleaning in an educational setting, preferably higher education. Familiarity with a variety of cleaning equipment, including, but not limited to; vacuums, burnishers, scrubbers, extractors and wet vacs. Demonstrated flexibility in regard to adjustments in job tasks and assignments.

Required License or Certification: (none listed)

Valid US Driver's License: No

Commercial Driver's License Required: No

Physical Required: No

List any other medical/drug tests required: (none listed)

Posting Details

Internal Posting Only: No

Time Limited Position: No

Appointment Length: (none listed)

State Salary Range: $33,540 - $47,847

Internal Salary Range: $33,540 - $35,350

Open Date: 08/06/2026

Close Date: 08/17/2026

Open Until Filled: No

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. How did you hear about this employment opportunity?
   • Public Job Posting
   • Internal Job Posting
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Website
   • Other

Applicant Document

Required Documents

1. Resume

Optional Documents

1. References List
2. Cover Letter