Building Environmental Services Supervisor - Housekeeping

North Carolina Central University; Durham, Northern (NC, KY); Hybrid; USD 34,000 - 55,000; Full time

Job summary

North Carolina Central University seeks a dedicated housekeeping supervisor to lead and train staff, ensure daily cleaning of NCCU facilities, and manage safety compliance and supply orders. The role emphasizes inventory control, reporting, and coordination with contracted services to uphold cleanliness standards.

Based in Durham, NC, this position requires the ability to supervise a team, maintain schedules, and adapt to operational needs while promoting a safe work environment for all staff

Qualifications

• High school diploma or equivalent with one year of relevant experience.
• Ability to supervise staff and coordinate daily cleaning operations.
• Knowledge of safety practices and cleaning procedures.
• Experience with MSDS and training documentation.

Responsibilities

• Supervise and train housekeeping staff on cleaning procedures and safety.
• Ensure daily building service and supply management.
• Review leave reports and manage inventory of supplies.
• Oversee contracted housekeeping and pesticide services and QA inspections.

Skills

Supervise staff

Microsoft Office (Word/Excel)

Safety procedures

Record management

Communication skills

Independent work

Education

High School Diploma or equivalency

Tools

Microsoft Office Suite

Job description

Working Title

Competency Level Journey

Position Number

Position Number 102059

Salary Grade Equivalent

FLSA

FLSA Non-Exempt

Appointment Type

Appointment Type Permanent - Full Time

FTE

FTE 1 = 40 hours/week, 12 months

Department Hiring Range

Department Hiring Range $34,320 - $55,000

EEO-1 Category

SOC Code

SOC Code 37-2019 - Building Cleaning Workers, All Other

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University ( NCCU ), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU , your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU , where your purpose can take flight.

Visit NCCU .edu .

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System ( TSERS )
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program ( EAP )
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Primary Function of Organizational Unit

The Facilities Operations Unit reports directly to the Associate Vice Chancellor for Facilities Management and is responsible for providing housekeeping services throughout NCCU Campus.

Primary Purpose of Position

The primary purpose of this position is to supervise and train housekeeping staff on proper cleaning procedures, safety practices, and use of cleaning products. Ensures assigned buildings are serviced daily and that staff have the necessary supplies, equipment, keys, radios, and Gators to perform their duties. Reviews and submits SMARTTime leave reports by established deadlines and ensures MSDS information is posted and employees are properly trained.

Reports safety concerns and accidents, follows up on corrective actions, and provides recommendations regarding hiring, promotions, and disciplinary actions. Monitors inventory and, in the absence of the Housekeeping Administrator, orders and manages housekeeping supplies.

Conducts regular building inspections, addresses customer complaints, adjusts staffing to meet operational needs, and resolves housekeeping issues promptly. Oversees contracted housekeeping and pesticide services, including quality assurance inspections and remediation as needed, to ensure established cleanliness and service standards are maintained.

Required Knowledge, Skills, and Abilities

• Working knowledge of university cleaning, safety, and training procedures.
• Proficiency with Microsoft Office Suite, including Word and Excel.
• Knowledge of record management and report preparation.
• Ability to inspect buildings for cleanliness and document findings.
• Ability to supervise staff and foster a positive, collaborative team environment.
• Ability to work independently, take initiative, and follow assignments through to completion.
• Ability to interpret and analyze information, exercise sound judgment, and make decisions.
• Ability to plan, prioritize, and organize workflow effectively.
• Ability to work flexible schedules and adapt to changing priorities.
• Excellent analytical, organizational, written, oral, and editing skills.
• Strong interpersonal and communication skills with the ability to interact effectively and diplomatically with diverse individuals in a high-pressure environment

High School Diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience.

Some positions may require Certification or eligibility for Certification.

Licenses or Certification required by Statute or Regulation

N/A

Pre-Employment Requirements

Pre-Employment Requirements:

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
• Final candidates are subject to criminal background checks, and education/license verification prior to employment.
• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours

Position required to work during periods of adverse weather or other emergencies

Position required to work during periods of adverse weather or other emergencies Yes

Campus Security Authority Designated Position

Campus Security Authority Designated Position No

Work Location

Work Location Fully On-site (dedicated office at Duty Station)

Key Responsibilities and Related Competencies

Required Competency Knowledge - Technical

• Advises staff on specialized cleaning and maintenance techniques for unusual situations and problems.
• Identifies improved products, equipment, and methods.
• Shares new information and best practices with the team.

Required Competency Interpersonal Skills

• Motivates and encourages employees to maintain high performance and service standards.
• Encourages customer feedback to improve service quality and customer satisfaction.

Required Competency Customer Service

• Facilitates effective communication among staff to achieve daily work goals.
• Serves as an accessible point of contact for customers regarding work quality, timeliness, service concerns, and requested changes.
• Communicates customer feedback and requested changes to staff to improve service delivery.

Required Competency Training

• Ensures effective on-the-job training for employees.
• Encourages employees to develop new and improved skills.
• Identifies training needs and provides coaching to address performance deficiencies.

Required Competency Planning and Organizing Work

• Plans daily work operations, establishes priorities, and sets deadlines.
• Adjusts methods, procedures, workflows, and assignments to accommodate changing priorities, processes, and staff capabilities.

Required Competency Managing Work and Performance

• Ensures staff adherence to established work and quality standards.
• Identifies opportunities for improvement and recommends minor changes to work standards and procedures.

Required Competency Human Resources Management

• Resolves minor problems and customer complaints informally and promptly.
• Reviews and approves routine employee leave requests.

Supplemental Questions

Required fields are indicated with an asterisk (*).