Builder Starts Coordinator

Arizona Appliance and Home; Phoenix (AZ); On-site; USD 28,000 - 32,000; Full time

Job summary

Arizona Appliance and Home is seeking a Builder Starts Coordinator to manage intake, validation, and handoffs for builder starts in Phoenix, AZ. The role emphasizes accuracy, timely routing, and documentation to ensure downstream Order Service begins with correct information.

The ideal candidate has 1+ year of customer service or administrative experience, strong data-entry accuracy, and familiarity with Outlook, Excel, and Word, with a willingness to learn BisTrack and related tools.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service, order entry, or administrative support preferred.
• Demonstrated accuracy in high-volume data entry and document comparison.
• Working proficiency with Outlook, Excel, Word, shared files, and the ability to learn BisTrack, Package AI, builder portals, and internal ticketing tools.

Responsibilities

• Own centralized receipt, logging, validation, and timely routing of builder starts across assigned programs.
• Protect order accuracy by confirming starts against current contracts, packages, pricing rules, and required builder documentation before handoff.
• Maintain a visible intake queue and promptly identify incomplete, duplicate, conflicting, or out-of-program starts.
• Provide a complete, documented handoff to the assigned Order Service representative and preserve source records in the designated system or folder.
• Surface recurring intake defects and builder-document issues so leaders can improve upstream standards and handoffs.

Skills

Customer service

Data entry

Attention to detail

Administrative support

Outlook proficiency

Excel

Word

Education

High school diploma

Tools

BisTrack

Package AI

Builder portals

Ticketing tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Builder Starts Coordinator

Phoenix, AZ, US

4 days ago Requisition ID: 1104

Salary Range: $20.00 To $23.00 Hourly

Job Description

Role purpose:Create an accurate, complete, and traceable starting record for every builder start so downstream Order Service work begins with the right contract, program, job, and scheduling information.

Primary Accountabilities

• Own centralized receipt, logging, validation, and timely routing of builder starts across assigned programs.
• Protect order accuracy by confirming starts against current contracts, packages, pricing rules, and required builder documentation before handoff.
• Maintain a visible intake queue and promptly identify incomplete, duplicate, conflicting, or out-of-program starts.
• Provide a complete, documented handoff to the assigned Order Service representative and preserve source records in the designated system or folder.
• Surface recurring intake defects and builder-document issues so leaders can improve upstream standards and handoffs.

Measures of Success

• Starts processed within the agreed service window.
• First-pass completeness and accuracy of start records.
• Age and visibility of unresolved intake exceptions.
• Quality of handoff documentation and correct assignment.
• Reduction in recurring start-entry defects.

Minimum Qualifications

• High school diploma or equivalent.
• One or more years of customer service, order entry, administrative support, or related experience preferred.
• Demonstrated accuracy in high-volume data entry and document comparison.
• Working proficiency with Outlook, Excel, Word, shared files, and the ability to learn BisTrack, Package AI, builder portals, and internal ticketing tools.

Working Conditions

Office-based work involving frequent use of a computer, phone, electronic records, manuals, and binders; sustained attention to detail; and extended periods of sitting. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.