Starts Coordinator

Hakes Brothers; Weslaco (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Hakes Brothers in Weslaco, TX is seeking a Starts Coordinator to provide essential administrative support to the Construction team. You will manage our Pre-start Tracker, coordinate permit submittals with municipalities, and help prepare start packets and data entry in IHMS.

The role emphasizes customer service, detail orientation, and strong organizational skills to keep projects on track. You will collaborate with Construction Management, answer calls, oversee mail and couriers, and help

Qualifications

• Requires a High School diploma or GED.
• At least two years of sales or customer service experience.
• Strong customer service orientation with ability to adapt to different personalities.
• Excellent time management and organizational skills.
• Ability to create and follow standard processes.
• Proficiency with email and spreadsheets.

Responsibilities

• Provide primary administrative support to Construction departments.
• Maintain and manage the Pre-start Tracker including ordering Engineered Plans, Site Plans, PM Approval, Permit Submittal, Receiving Permits, construction loan requests, ratifying design addenda.
• Coordinate permit submittals with municipalities and water meter installations.
• Prepare start packets for the Construction team.
• Order and distribute materials/supplies that support Construction and Construction offices.
• Perform daily IHMS, Closing Tracker, Construction Tracker, and Sales Tracker updates.
• Exhibit proficiency in Sales and Construction processes.
• Create standard operating processes.
• Compile weekly/monthly/quarterly reports for the Office Manager.
• Participate in long- and short-term planning for business goals and objectives.
• Serve as a liaison to Construction Management and Superintendents.
• Answer, screen, and forward incoming phone calls.
• Oversee mail deliveries, packages, and couriers.
• Process all new home contracts, documentation uploads, and data entry in IHMS.
• Provide backup for the department by reviewing new home sales contracts for accuracy before submitting for ratification, reviewing spec home setups for accuracy, scheduling closing related appointments with buyers, completeness, and best selection practices.
• Always look, dress and speak professionally.
• Other duties as assigned.

Skills

Sales or Customer Service

Customer service orientation

Detail oriented

Time management

Communication skills

Listening skills

Critical thinking

Process creation

Organization

Email/Spreadsheets

Self-starter

Education

High School diploma or GED

Job description

The Starts Coordinator will provide primary administrative support to Construction departments. Duties include:

• Maintaining and managing the Pre-start Tracker including ordering Engineered Plans, Site Plans, PM Approval, Permit Submittal, Receiving Permits, construction loan requests, ratifying design addenda.
• Working with various municipalities to coordinate permit submittals.
• Coordinating with water meter installation.
• Preparing start packets for the Construction team.
• Ordering and distributing materials/supplies that support Construction and Construction offices.
• Performing daily IHMS, Closing Tracker, Construction Tracker, and Sales Tracker updates.
• Exhibiting a proficiency in the Sales and Construction processes.
• Creating standard operating processes.
• Compiling weekly/monthly/quarterly reports for the Office Manager.
• Participating in long- and short-term planning for business goals and objectives.
• Serving as a liaison to Construction Management and Superintendents.
• Answering, screening, and forwarding incoming phone calls.
• Overseeing mail deliveries, packages, and couriers.
• Processing all new home contracts, documentation uploads, and data entry in IHMS.
• Provide backup for the department by reviewing new home sales contracts for accuracy before submitting for ratification, reviewing spec home setups for accuracy, scheduling closing related appointments with buyers, completeness, and best selection practices.
• Always look, dress and speak professionally.
• Other duties as assigned.

Education

• Required: High School diploma or GED

Experience / Qualifications

• Required: At least two years\' Sales or Customer Service experience

Skills / Abilities

• Strong customer service orientation and ability to adapt/respond to different personality types
• Strong emphasis on quality of service and follow up
• Detail-oriented
• Excellent time management
• Excellent communication and listening skills
• Critical thinking skills
• Organized with attention to detail
• Ability to create and follow processes
• Proficiency with e-mail, spreadsheets, etc.
• Self-starter

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds, occasionally