Order Service Coordinator

Arizona Appliance & Home; Phoenix, Northern (AZ, KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Arizona Appliance & Home in Phoenix, AZ, seeks a detail-oriented professional to execute high-volume, standardized builder and multifamily orders from handoff to closeout. You will maintain records and coordinate routine delivery readiness with Sales, Purchasing, Warehouse, Dispatch, and Installation teams.

The role requires 1+ years in customer service or order entry, proficiency in Outlook/Excel/Word, and the ability to read contracts and builder documentation.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service, order entry, administrative support, data entry, or related experience preferred.
• Ability to manage repetitive, detailed work accurately in a high-volume environment.
• Proficient with Outlook, Excel, Word, shared files, and learn order-management and builder-portal systems.
• Able to read purchase orders, schedules, contracts, and standard builder documentation.

Responsibilities

• Own accurate, timely processing of an assigned portfolio of standardized orders and approved changes.
• Maintain complete order records and schedule visibility across active units or homes.
• Coordinate readiness and handoffs among Sales, Purchasing, Warehouse, Dispatch, Installation, and the customer or builder contact.
• Resolve routine discrepancies within established procedures and promptly escape exceptions outside authority.
• Provide responsive, accurate status communication and protect commitments made to internal and external partners.

Skills

Customer service

Data entry

Attention to detail

Administrative support

Education

High school diploma

Tools

Outlook

Excel

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Phoenix, AZ, US

Salary Range: $21.00 To $23.00 Hourly

Job Description

Role purpose: Execute a high volume of standardized builder and multifamily orders accurately and on time, maintaining reliable records and coordinating routine delivery and installation readiness from accepted handoff through operational closeout.

Primary Accountabilities

• Own accurate, timely processing of an assigned portfolio of standardized orders and approved changes.
• Maintain complete order records and schedule visibility across active units or homes.
• Coordinate routine readiness and handoffs among Sales, Purchasing, Warehouse, Dispatch, Installation, and the customer or builder contact.
• Resolve routine discrepancies within established procedures and promptly escape exceptions outside authority.
• Provide responsive, accurate status communication and protect commitments made to internal and external partners.

Measures of Success

• Order-entry and change accuracy.
• Processing timeliness and open-order aging.
• Completeness of documentation and schedule updates.
• On-time readiness for confirmed delivery and installation dates.
• Response and follow-up reliability; avoidable rework or preventable escalations.

Minimum Qualifications

• High school diploma or equivalent.
• One or more years of customer service, order entry, administrative support, data entry, or related experience preferred.
• Ability to manage repetitive, detailed work accurately in a high-volume environment.
• Working proficiency with Outlook, Excel, Word, shared files, and the ability to learn company order-management and builder-portal systems.
• Ability to read purchase orders, schedules, contracts, and standard builder documentation.

Working Conditions

Office-based work involving frequent use of a computer, phone, electronic records, manuals, and binders; sustained attention to detail; and extended periods of sitting. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.