Windows Service Coordinator

Builders FirstSource, Inc.; Aurora, Northern (CO, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Builders FirstSource, Inc. is seeking a Service Coordinator in Colorado to manage orders, deliveries and installations at customer sites. You will prioritize timely service, communicate with customers and vendors, and coordinate with multiple departments to ensure smooth operations.

The role requires strong problem-solving, organization, and excellent communication. Equity incentives and benefits are available; applicants should be prepared to support a busy, service-driven team.

Qualifications

• Requires high school diploma or GED and one year of assembly or clerical experience, or equivalent.
• Excellent problem-solving skills, high level of organization, sense of urgency, and grace under pressure; communication is essential.

Responsibilities

• Coordinate ordering, delivery and installation of products/material at customer sites.
• Ensure customer complaints are handled in a timely manner.
• Track warranty accounts, handle claims and resolve customer complaints.
• Collaborate with customers, vendors, sales staff, subcontractors, technicians and various departments.

Skills

Problem solving

Organization

Communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

OnLine

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Under moderate supervision a Service Coordinator receives information on an issue and takes ownership of resolving said issue in a timely, customer and operations focused manner.

Requires excellent problem-solving skills, a high level of organization, a sense of urgency, and grace under pressure. Communication skills are an absolute must.

The service coordinator juggles the intake of work orders, placing material orders, scheduling service stops through various parties and keeps all parties updated at all times. They also keep management advised on any issues with deliveries, material shortages, backorders and escalated customer complaints.

• Coordinates ordering, delivery and installation of products/material at customer’s sites.
• Ensures customer complaints are handled in a timely manner.
• Tracks warranty accounts, handles claims and resolves customer complaints.
• Works closely with customers, vendors, salesmen, subcontractors, technicians and different departments.

Knowledge of the items listed below, while not required, is highly beneficial:

• Construction Industry Knowledge
• Microsoft Excel
• Microsoft Outlook
• OnLine

Requirements: High school diploma or General Educational Degree (GED) and one (1) year of assembly or clerical experience; or equivalent combination of education and experience.

This position was posted on 08/26/2026 and we anticipate it will be open for a minimum of five days, though it may be open for a longer period.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations’ active incentive plan for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

If there's legally required pay transparency information missing from our job posting, it's not intentional and we'd like to know. To let us know, please email the job title and location to [e-mail]. Please do not send resumes to this email address - it is intended only be used to provide a notice of non-compliance.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.