Builder-Focused Customer Advocate & Solutions Leader

Wisenbaker-Builder-Services; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Wisenbaker-Builder-Services is seeking a dedicated Customer Service professional in Houston to act as the primary contact for assigned accounts. You will verify orders, manage timelines, and coordinate communications across departments to ensure client satisfaction.

Ideal candidates bring 1–2 years of customer service experience, strong communication skills, and a problem-solving mindset. A high school diploma is required, with a college degree preferred; proficiency in Microsoft Office is a

Qualifications

• High school diploma required; college degree preferred.
• 1–2 years of customer service experience, bonus if in construction or homebuilding.
• Strong communication skills—phone, email, in person.
• Detail-oriented, organized, and able to work under pressure.
• Natural problem solver who works well solo or in a team.
• Proficient in Microsoft Office and comfortable with databases.

Responsibilities

• Serve as the internal and external point of contact for assigned accounts.
• Review account process sheets and stay updated on implementation changes.
• Verify all final selections, change orders, and scheduling communications.
• Ensure products are ordered and timelines are met.
• Respond to status inquiries and customer follow-ups.
• Track and collect Purchase Orders; manage Need PO lists.
• Build long-term customer relationships with a professional, solutions-first mindset.
• Attend builder meetings when available.
• Handle general admin tasks like email, document prep, calls, and filing.
• Stay sharp with product knowledge and cross-train in the Order Processing Specialist role.
• Learn to navigate builder software platforms and enter orders efficiently.

Skills

Customer service

Communication

Detail orientation

Problem solving

Microsoft Office

Databases

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Wisenbaker-Builder-Services is seeking a dedicated Customer Service professional in Houston to act as the primary contact for assigned accounts. You will verify orders, manage timelines, and coordinate communications across departments to ensure client satisfaction.

Ideal candidates bring 1–2 years of customer service experience, strong communication skills, and a problem-solving mindset. A high school diploma is required, with a college degree preferred; proficiency in Microsoft Office is a