Customer Advocate & Warranty Coordinator

Champion Home Builders, Inc.; Burleson (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401k plan with company match

paid vacation

paid holidays

medical

Rx

Dental, vision, and life insurance

Job summary

Champion Home Builders in Burleson, Texas seeks a Customer Safety Representative to join our service team and help shape the future of our plant. You will handle inbound and outbound calls from customers, homeowners, retailers and contractors, coordinating warranty work and ensuring accurate service orders.

We value teamwork, strong communication and a calm, patient approach. A high school diploma and 1–2 years in customer service are required, with computer skills (Word/Excel) and a valid

Qualifications

• 1-2 years of customer service experience.
• Ability to work in a team environment.
• Excellent communication skills.
• Calm and patient demeanor when working with retailers and homeowners.
• Strong attention to detail.
• Computer skills including Word and Excel.

Responsibilities

• Inbound and outbound calls from customers and clients that have questions about their homes; drive communication with clients, homeowners, contractors, dealers, agents and other facilities.
• Partner with a well-established Service Team at Champion Home Builders Burleson.
• Foster a positive attitude and image for Champion to retailers and homebuyers.
• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously and accurately.
• Interfaces between homeowners, retailers and Skyline to resolve warranty issues.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
• Comfortable multitasking.
• Strong work ethic.
• Manages warranty work using proprietary software.
• Assist in maintaining data base of homeowners and open work orders

Skills

Customer service

Teamwork

Communication

Attention to detail

Calm demeanor

Word and Excel

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Champion Home Builders in Burleson, Texas seeks a Customer Safety Representative to join our service team and help shape the future of our plant. You will handle inbound and outbound calls from customers, homeowners, retailers and contractors, coordinating warranty work and ensuring accurate service orders.

We value teamwork, strong communication and a calm, patient approach. A high school diploma and 1–2 years in customer service are required, with computer skills (Word/Excel) and a valid