Customer Care Specialist — Metal Building Solutions

Whirlwind Steel Buildings Inc; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

A metal building manufacturer in Houston is seeking a dedicated Customer Service Representative to engage with customers via phone and email. This role involves providing updates on orders, resolving inquiries, and managing backorders effectively. Candidates should possess a High School Diploma and have proven experience in sales or customer service, particularly within the manufacturing sector. Strong communication and problem-solving skills are essential for ensuring a seamless customer service experience. This is a full-time position offering competitive compensation and benefits including health insurance and a 401(k) plan.

Qualifications

• Proven experience in sales or customer service, preferably in manufacturing.
• Strong professional communication skills, both written and verbal.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Serve as the primary point of contact for customers.
• Manage and communicate with customers regarding backorders.
• Investigate and resolve claims and backorders efficiently.

Skills

Sales experience

Customer service experience

Strong communication skills

Problem-solving skills

Attention to detail

Education

High School Diploma or equivalent

Job description

A metal building manufacturer in Houston is seeking a dedicated Customer Service Representative to engage with customers via phone and email. This role involves providing updates on orders, resolving inquiries, and managing backorders effectively. Candidates should possess a High School Diploma and have proven experience in sales or customer service, particularly within the manufacturing sector. Strong communication and problem-solving skills are essential for ensuring a seamless customer service experience. This is a full-time position offering competitive compensation and benefits including health insurance and a 401(k) plan.