Account Relationship Specialist & Solutions Lead

Wisenbaker-Builder-Services; Belton (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Wisenbaker-Builder-Services is seeking a friendly and organized Customer Service Associate in Texas. You will act as the primary contact for client accounts, ensure orders are accurate, chase down missing POs, and communicate timelines and changes to builders and internal teams.

The role emphasizes problem solving, relationship building, and cross-functional collaboration with sales, operations, and project teams.

Qualifications

• High school diploma required.
• 1–2 years of customer service experience.
• Strong communication skills on phone, email, and in person.
• Detail-oriented, organized, and able to work under pressure.
• Proficient in Microsoft Office and comfortable with databases.

Responsibilities

• Serve as the internal and external point of contact for assigned accounts.
• Review account process sheets and stay updated on implementation changes.
• Verify all final selections, change orders, and scheduling communications.
• Ensure products are ordered and timelines are met.
• Respond to status inquiries and customer follow-ups.
• Build long-term customer relationships with a professional, solutions-first mindset.

Skills

Communication skills

Problem solving

Detail-oriented

Organized

Team player

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Database familiarity

Job description

Wisenbaker-Builder-Services is seeking a friendly and organized Customer Service Associate in Texas. You will act as the primary contact for client accounts, ensure orders are accurate, chase down missing POs, and communicate timelines and changes to builders and internal teams.

The role emphasizes problem solving, relationship building, and cross-functional collaboration with sales, operations, and project teams.