Budtender: Cannabis Customer Experience Specialist

Essential Employment Services Inc; Mansfield Center (CT); On-site; USD 19,000 - 28,000; Full time

Job summary

Essential Employment Services, Inc is seeking a Retail Personal Service Provider (Budtender) to deliver an exceptional customer experience in our dispensary. You will help patients and customers select cannabis products, answer questions, and ensure compliance with state regulations in a welcoming, professional environment.

The role requires strong cannabis product knowledge, excellent communication, and the ability to work collaboratively or independently, including evenings, weekends, and

Qualifications

• Must be at least 21 years old.
• Previous customer service experience, preferable in retail or a cannabis-related field.
• Strong knowledge of cannabis products, including strains, consumption methods, and effects (or a strong willingness to learn).
• Excellent communication skills, with the ability to engage with a variety of customers.
• Ability to work independently as well as part of a team.
• Must be able to pass a background check (as required by state law).
• Basic math skills and the ability to handle cash and register transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Complete Compliant Customer/Patient transactions
• Assist or escalated disgruntled customers/patients to Manager on Duty
• Take out trash and assist in keeping the sales floor clean
• Confirm cash register begins and ends at $200
• Confirm accurate cash drops
• Parking Lot Sweeps
• Build online orders (when there is downtime)
• Research current products
• Clean glass fixtures
• Assist in Greeter position duties when needed
• Access patient records with confidentiality

Skills

Customer service

Communication

Cash handling

Retail experience

Teamwork

Job description

Essential Employment Services, Inc is seeking a Retail Personal Service Provider (Budtender) to deliver an exceptional customer experience in our dispensary. You will help patients and customers select cannabis products, answer questions, and ensure compliance with state regulations in a welcoming, professional environment.

The role requires strong cannabis product knowledge, excellent communication, and the ability to work collaboratively or independently, including evenings, weekends, and