BUCKLEY_SPVY Customer Service_Schedule Below_$19.10 p/hr

Aafes; Denver, Aurora (CO, CO); On-site; USD 45,000 - 60,000; Full time

Job summary

Buckley Main Store at the Exchange is seeking a Customer Service Supervisor to lead a team of Customer Experience Associates, driving exceptional store experiences and hitting sales goals through smart workload planning.

You will deescalate issues, empower staff to make things right, and foster a welcoming, customer-centric culture. Requires high school diploma and retail supervisory experience; must be 21+ and available for weekend shifts.

Qualifications

• Completion of high school or the equivalent.
• Retail experience.
• Demonstrated willingness and potential for additional responsibility.

Responsibilities

• Lead a team of Customer Experience Associates to achieve store sales goals and deliver extraordinary customer experiences.
• Plan daily/weekly workloads and create schedules aligned with business needs.
• Respond quickly to and deescalate negative customer experiences; empower the team to make things right for customers.

Skills

Customer service

Team leadership

Communication skills

Adaptability

Initiative

Problem solving

Education

High school diploma or equivalent

Job description

*****MUST BE 21*****

As a Supervisor at Customer Service, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

So, what can you expect as a Supervisor - Customer Service at the Exchange?

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives

Additional Qualifications/Requirements

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous retail supervisory experience preferred

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

BUCKLEY MAIN STORE CUSTOMER SERVICE SUPERVISOR

***MUST BE 21***

PROPOSED SCHEDULE: MUST BE AVAILABLE / OPEN TO WORK ALL SHIFTS TO INCLUDE WEEKENDS AND HOLIDAYS

SCHEDULE SUBJECT TO CHANGE WITH PROPER NOTICE DUE TO THE OPERATIONAL NEEDS OF THE FACILITY.