BSA/AML Operations Manager — Investigations & Performance

Pathward; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Annual incentive

Health insurance

401(k)

Life and disability insurance

Paid time off

Job summary

Pathward is seeking a Compliance Supervisor to lead analysts in SAM case investigations and escalations within BSA/AML operations. You will own case workflows, ensure policy and regulatory disposition, and drive quality and SLAs.

Responsibilities include overseeing SAR referrals, mentoring junior staff, and reporting KRIs/KPIs to management. The role emphasizes strong analytics, communication, and collaboration with risk and regulatory teams.

Qualifications

• Bachelor's degree in a relevant field.
• Solid experience in BSA/AML operations and financial crimes investigations.
• Demonstrated experience leading or supervising analysts.
• Working knowledge of Actimise, FCRM and transaction monitoring systems.
• Strong analytical, communication and organizational skills.

Responsibilities

• Provide direct supervision of analysts handling SAM case investigations and escalations.
• Manage case investigations from transaction monitoring and manual referrals.
• Own daily operational performance across case volumes, aging, quality and SLAs.
• Ensure investigations are documented and dispositioned per policy and regulation.
• Prepare SAR referrals and oversee quality review of investigations.
• Compile KRIs and KPIs for management and Board reporting.
• Support root cause analysis and risk-based remediation.
• Maintain case-related procedures and support analyst training and mentorship.

Skills

Team leadership

AML investigations

Regulatory knowledge

Analytical skills

Communication

Education

Bachelor's degree

Tools

Actimize

FCRM

Transaction monitoring systems

Job description

Pathward is seeking a Compliance Supervisor to lead analysts in SAM case investigations and escalations within BSA/AML operations. You will own case workflows, ensure policy and regulatory disposition, and drive quality and SLAs.

Responsibilities include overseeing SAR referrals, mentoring junior staff, and reporting KRIs/KPIs to management. The role emphasizes strong analytics, communication, and collaboration with risk and regulatory teams.