Manager, BSA/AML Operations – Cases (Case Operations) (Fully Remote)

Pathward; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

HUMBLE/HUNGRY/SMART culture

Job summary

Pathward is seeking a senior BSA/AML SAM investigator in the United States to lead investigations, manage caseloads, and escalate complex cases as needed.

You will partner with data and technology teams on rule tuning and risk analysis, and be responsible for KPI/KRI reporting and staff development within a culture that values accountability, inclusion, and continuous improvement.

Qualifications

• Experience leading AML investigations and case reviews.
• Ability to manage teams and queues in a high‑stakes environment.
• Strong analytical skills and attention to detail.

Responsibilities

• Directs BSA/AML SAM case investigations and escalations.
• Leads analysts, manages queues, and reviews SAR referrals.
• Partners with data and technology teams on rule tuning and risk analysis.
• Reports KPIs/KRIs to management and supports staff development.

Skills

Leadership

BSA/AML knowledge

Risk analysis

KPI reporting

Tools

SAR referrals

Rule tuning collaboration

Data governance

Job description

• Directs BSA/AML SAM case investigations and escalations.
• Ensures compliance and SLA adherence.

Key Responsibilities:

• Leads analysts, manages queues, and reviews SAR referrals.
• Partners with data and technology teams on rule tuning and risk analysis.
• Reports KPIs/KRIs to management and supports staff development.

Culture:

• Pathward champions financial inclusion and diversity.
• They foster accountability and continuous improvement.

Pathward

Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all through responsible, secure financial products. They are a team of problem solvers and innovators who celebrate differences and embrace a HUMBLE*HUNGRY*SMART culture.