Brunch Restaurant Ops Manager: Lead Team & Guest Experience

MADRES BRUNCH WHITTIER INC; Whittier (CA); On-site; USD 42,000 - 72,000; Full time

Job summary

MADRES BRUNCH WHITTIER INC is seeking an experienced restaurant leader to oversee daily operations, ensure a smooth guest experience, and drive service quality.

You will hire, train, schedule, and mentor staff while managing budgets, inventory, and compliance with health and safety standards in a fast-paced environment. The role requires strong leadership and a customer‑focused approach to operations.

Qualifications

• Experience in a restaurant, food service, or supervisory role.
• Excellent verbal and written communication for managing staff and engaging with customers.
• Proficiency in POS systems, scheduling software, and basic administrative/reporting tasks.
• Strong ability to lead teams, resolve conflicts, and work under pressure.
• High school diploma or equivalent is generally required.

Responsibilities

• Operational Leadership: Managing daily operations, including opening/closing, and ensuring a smooth guest experience.
• Staff Management: Hiring, training, scheduling, and mentoring employees to maintain high standards.
• Customer Satisfaction: Interacting with guests, handling complaints, and fostering a positive dining environment.
• Financial Performance: Setting budgets, managing inventory, reducing waste, and monitoring sales to ensure profitability.
• Compliance & Safety: Enforcing health, food safety, and sanitation regulations.

Skills

Restaurant operations

Staff management

Communication

POS systems

Leadership

Education

High school diploma

Job description

MADRES BRUNCH WHITTIER INC is seeking an experienced restaurant leader to oversee daily operations, ensure a smooth guest experience, and drive service quality.

You will hire, train, schedule, and mentor staff while managing budgets, inventory, and compliance with health and safety standards in a fast-paced environment. The role requires strong leadership and a customer‑focused approach to operations.