Bruin Card Services – Student Worker

Belmont University; Northern (KY); Hybrid; USD 14,000 - 21,000; Part time

Job summary

Belmont University is seeking a student employee to support Bruin Card Services and Auxiliary Services. You will deliver frontline customer service to students, faculty, and staff, while assisting with card issuance, mobile wallet setup, and basic troubleshooting.

The role offers flexible scheduling around classes, with a preference for a minimum weekly commitment. Prior experience is helpful, and training will be provided by Belmont University.

Qualifications

• Customer service or office experience preferred; training provided.
• Interest in technology, mobile devices, or campus operations.
• Experience or interest in using Apple and Android devices.

Responsibilities

• Serve as first point of contact for Bruin Card Services visitors.
• Assist with mobile credential activation and wallet setup.
• Print, issue, replace, and distribute Bruin Cards according to policy.
• Help students, faculty, and staff with card questions and basic troubleshooting.
• Verify identity and maintain confidential records.
• Refer complex questions to supervisors.

Skills

Customer service

Retail

Help desk

Office experience

Tech enthusiasm

Apple devices

Android devices

Microsoft Office

Attention to detail

Punctuality

Education

Currently enrolled Belmont University student

Tools

Apple devices

Android devices

Microsoft Office

Job description

Special Note

All students are required to read the BU Student Employment Policy prior to submitting an application. All Federal Work-Study students should read the program rules and regulations located at http://www.belmont.edu/sfs/employment/fws.html

Primary Duties and Responsibilities

This position offers an excellent opportunity to gain hands-on experience in customer service, technology support, and university operations while serving as a front-line representative for Bruin Card Services within Auxiliary Services. Student workers provide exceptional customer service to students, faculty, and staff while supporting the University's ID card program.

Scheduling is flexible around class commitments; however, preference will be given to students who can work a minimum of 8 hours per week between 8:00 a.m. and 4:30 p.m., Monday through Friday.

Bruin Card Services Support

• Serve as the first point of contact for visitors to Bruin Card Services by providing friendly, professional customer service.
• Guide customers through mobile credential activation and wallet setup on supported devices.
• Print, issue, replace, and distribute physical Bruin Cards in accordance with university policies.
• Assist students, faculty, and staff with questions and basic troubleshooting regarding the use of physical and mobile Bruin Cards.
• Verify customer identity, accurately maintain departmental records, and safeguard confidential information.
• Refer complex technical, access control, or policy-related questions to the Director of Bruin Card Services, Access Control, or other appropriate Auxiliary Services staff.

Administrative Support

• Answer phones, monitor departmental email, and respond to routine customer inquiries.
• Assist with record keeping, data entry, and other clerical tasks.
• Maintain a clean, organized, and welcoming office environment.
• Support office projects and process improvements as assigned.

Auxiliary Services Support

• Assist with special events, student orientations, and promotional activities.
• Provide support for other Auxiliary Services departments, including Dining Services, Mail Services, Bruin Bucks, Bruin Books, Vending, and the BruinShop, as departmental needs arise.
  Perform other duties as assigned.

Required Qualifications

• Previous customer service, retail, help desk, or office experience.
• Interest in technology, mobile devices, or campus operations.
• Experience or interest in working with Apple and Android mobile devices.
• Basic proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Strong attention to detail and ability to handle confidential information responsibly.
• Dependable, professional, and punctual.
• Ability to work independently while contributing to a collaborative team environment.

Required Education

Must be a currently enrolled Belmont University student.

Required Experience

Previous customer service or office experience is preferred but not required. Training will be provided.

Belmont University is a Christ-centered community. The University faculty, administration, and staff uphold Jesus as the Christ and as the measure for all things. As a community seeking to uphold Christian standards of morality, ethics, and conduct, Belmont University holds high expectations of each person who chooses to join the community. In compliance with federal law, including provisions of Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act and Section 504 of the Rehabilitation Act of 1973/the Americans with Disabilities Act, Belmont University does not discriminate on the basis of race, sex, color, national or ethnic origin, age, disability, military service, or sexual orientation in its administration of education policies, programs or activities; its admissions policies; or employment. Consistent with applicable civil rights law, the University primarily hires employees of the Christian faith who are committed to support the mission of the University. The University has appointed the Chief Human Resources Officer/Deputy Title IX Coordinator to serve as coordinator of non-discrimination compliance for staff and faculty. The Director of Institutional Equity and Compliance and Title IX Coordinator serves as coordinator of compliance for Title IX (sex discrimination) issues and questions for students. Click here to learn more.

*In accordance with accrediting standards for its professional education programs in law and medicine, the University does not apply religious criteria in hiring employees within those programs. All employees hired by the University, regardless of religious faith, shall be committed to Belmont’s Christ-centered, student-focused mission.

Belmont's Office of Human Resources will conduct ongoing evaluations of the means by which candidates for employment are sought, to the end that the pool of candidates will include qualified women, minorities, veteransand disabled individuals. Belmont University is an equal opportunity employer under all applicable civil rights laws.