Auxiliary Services - Student Assistant

Belmont University; Northern (KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Belmont University is seeking a reliable Student Operations and Surveillance Assistant to support Auxiliary Services operations on campus. The role includes monitoring surveillance, supporting Bruin Eats, and handling administrative tasks.

Ideal candidates are enrolled Belmont students with strong attention to detail, excellent communication, and the ability to work at least 10 hours weekly. Familiarity with Excel/Outlook/Teams and confidentiality are important in this role.

Qualifications

• Must be a currently enrolled Belmont University student.
• Maintain good academic standing throughout employment.
• Must not be on academic probation or disciplinary probation at hire or during employment.
• Availability to work a minimum of 10 hours per week during the academic semester.
• Strong attention to detail and ability to identify irregular activity.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams.
• Strong organizational and time management skills.
• Ability to handle confidential information professionally.

Responsibilities

• Monitor live and recorded video surveillance for campus locations.
• Document unusual or noncompliant activity for review by management.
• Prepare incident summaries and operational reports.
• Maintain organized records of surveillance reviews and observations.
• Assist management in identifying operational trends and areas for improvement.
• Test, monitor, and troubleshoot the Bruin Eats platform.
• Document issues and summarize customer feedback on dining services.
• Support implementation of technology enhancements and operational improvements.
• Provide general office and administrative support to Auxiliary Services and Dining Services.

Skills

Attention to detail

Written and verbal communication

Independently work after instruction

Organizational skills

Time management

Confidentiality

Education

Currently enrolled Belmont University student

Maintain good academic standing

Not on academic or disciplinary probation

Tools

Excel

Word

Outlook

Teams

Bruin Eats platform

Job description

Primary Duties and Responsibilities

Position Summary

Belmont is seeking a reliable and detail-oriented Student Operations and Surveillance Assistant to support operations within Belmont University's Auxiliary Services environment. The student employee will assist with monitoring convenience store activity, documenting operational concerns, supporting the Bruin Eats mobile ordering platform, and providing administrative support for dining operations. This position offers valuable experience in retail operations, technology support, customer service, and business operations.

Surveillance and Operations Support

• Assist with monitoring live and recorded video surveillance for the campus convenience store and other designated dining locations.
• Observe and document unusual, suspicious, or noncompliant activity for review by management.
• Prepare accurate incident summaries and operational reports following established procedures.
• Maintain organized records related to surveillance reviews and operational observations.
• Assist management in identifying operational trends and areas for improvement.

Dining Technology and Bruin Eats Support

• Assist with testing, monitoring, and troubleshooting the Bruin Eats mobile ordering platform.
• Document system issues, user concerns, and operational disruptions.
• Communicate observed issues to dining management and designated support contacts.
• Help gather and summarize customer feedback regarding dining services and mobile ordering experiences.
• Support the implementation of technology enhancements and operational improvements.

Administrative and Operational Support

• Maintain accurate internal records and assist with preparing routine reports.
• Assist with inventory verification and point-of-sale audits as assigned.
• Support special projects and departmental initiatives.
• Organize and maintain departmental files and documentation.
• Uphold confidentiality when handling operational, customer, or business information.
• Provide general office and administrative support to Auxiliary Services and Dining Services leadership.

Required Qualifications

• Availability to work a minimum of 10 hours per week during the academic semester.
• Strong attention to detail and ability to identify irregular or unusual activity.
• Excellent written and verbal communication skills.
• Ability to work independently after receiving instructions.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams.
• Strong organizational and time management skills.
• Ability to handle confidential information with professionalism.

Preferred Qualifications

• Previous customer service experience.
• Experience working in retail, dining, or campus operations.
• Familiarity with mobile ordering platforms, point-of-sale systems, or inventory processes.
• Experience using Microsoft Excel for data entry and reporting.

Required Education

• Must be a currently enrolled Belmont University student.
• Must maintain good academic standing throughout employment.
• Must not be on academic probation or disciplinary probation at the time of hire or during employment.

Required Experience

• Previous work experience is preferred but not required.
• Training will be provided for surveillance review procedures; Bruin Eats support processes and operational reporting.

Belmont University is a Christ-centered community. The University faculty, administration, and staff uphold Jesus as the Christ and as the measure for all things. As a community seeking to uphold Christian standards of morality, ethics, and conduct, Belmont University holds high expectations of each person who chooses to join the community. In compliance with federal law, including provisions of Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act and Section 504 of the Rehabilitation Act of 1973/the Americans with Disabilities Act, Belmont University does not discriminate on the basis of race, sex, color, national or ethnic origin, age, disability, military service, or sexual orientation in its administration of education policies, programs or activities; its admissions policies; or employment. Consistent with applicable civil rights law, the University primarily hires employees of the Christian faith who are committed to support the mission of the University. The University has appointed the Chief Human Resources Officer/Deputy Title IX Coordinator to serve as coordinator of non-discrimination compliance for staff and faculty. The Director of Institutional Equity and Compliance and Title IX Coordinator serves as coordinator of compliance for Title IX (sex discrimination) issues and questions for students. Click here to learn more.

*In accordance with accrediting standards for its professional education programs in law and medicine, the University does not apply religious criteria in hiring employees within those programs. All employees hired by the University, regardless of religious faith, shall be committed to Belmont’s Christ-centered, student-focused mission.

Belmont's Office of Human Resources will conduct ongoing evaluations of the means by which candidates for employment are sought, to the end that the pool of candidates will include qualified women, minorities, veteransand disabled individuals. Belmont University is an equal opportunity employer under all applicable civil rights laws.