Brooklyn IT Support Specialist — Weekdays + Alternate Weekend

Poel Group; New York (NY); Sur place; USD 80 000 - 100 000; Plein temps

Résumé du poste

Poel Group is seeking an IT Support Specialist in Williamsburg, Brooklyn, to provide technical support to customers and help resolve software and connectivity issues.

The ideal candidate will have strong troubleshooting, excellent communication, and a customer-focused approach. The schedule includes Monday–Thursday, 9:00 AM–6:00 PM, plus alternating weekend shifts on Friday 9:00 AM–12:00 PM and Sunday 12:00 PM–6:00 PM.

Qualifications

• Previous IT experience in technical support, help desk, or a similar role.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Comfortable explaining technical concepts to nontechnical users.
• Organized, patient, and able to manage multiple support requests.
• Willingness to work the specified schedule, including every other weekend.

Responsabilités

• Provide technical support and troubleshooting to customers.
• Diagnose and resolve software, connectivity, and general IT issues.
• Guide customers through technical questions and problem resolution.
• Escalate complex issues when necessary and follow up to ensure resolution.
• Document support requests and maintain accurate records.
• Work with the internal team to improve the customer support experience.

Connaissances

Troubleshooting

Customer service

Technical support

Communication

Description du poste

Poel Group is seeking an IT Support Specialist in Williamsburg, Brooklyn, to provide technical support to customers and help resolve software and connectivity issues.

The ideal candidate will have strong troubleshooting, excellent communication, and a customer-focused approach. The schedule includes Monday–Thursday, 9:00 AM–6:00 PM, plus alternating weekend shifts on Friday 9:00 AM–12:00 PM and Sunday 12:00 PM–6:00 PM.